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Advances in The Human Side of Service Engineering

Proceedings of the AHFE 2017 International Conference on The Human Side of Service Engineering, July 17−21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA

  • Conference proceedings
  • © 2018

Overview

Editors:
  1. Louis E. Freund

    1. Department of Industrial and Systems Engineering, San Jose State University, San Jose, USA

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  2. Wojciech Cellary

    1. Department of Information Technology, Poznan University of Economics and Business, Poznan, Poland

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    You can also search for this editor in PubMed   Google Scholar

  • Focuses on the suitability of engineering service systems for human use
  • Analyzes various aspects of People-Centered Service Systems
  • Discusses current technologies in the context of different organizations
  • Includes supplementary material: sn.pub/extras

Part of the book series: Advances in Intelligent Systems and Computing (AISC, volume 601)

Included in the following conference series:

Conference proceedings info: AHFE 2017.

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Table of contents (21 papers)

  1. Front Matter

    Pages i-xiii
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  2. Gamification in Service Engineering

    1. Front Matter

      Pages 1-1
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    2. Using Gamification to Enhance User Motivation: The Influence of Gender and Age

      • Sophie Jent, Monique Janneck
      Pages 3-10

    3. The Interaction of Causal Attribution of Performance and Compliance with Decision Support Systems in Cyber-Physical Production Systems - An Empirical Study Using a Business Simulation Game

      • Philipp Brauner, Ralf Philipsen, André Calero Valdez, Martina Ziefle
      Pages 11-23

    4. Gamified Self-service Checkouts: The Influence of Computer-Related Causal Attributions on User Experience and Motivation

      • Adelka Niels, Christian Zagel
      Pages 24-36

    5. Defining Recrutainment: A Model and a Survey on the Gamification of Recruiting and Human Resources

      • Oliver Korn, Florian Brenner, Julian Börsig, Fabio Lalli, Maik Mattmüller, Andrea Müller
      Pages 37-49

    6. SciencOmat: A Gamified Research Platform for Evaluating Visual Attractiveness

      • Christian Zagel, Alexander Piazza, Yoan Petrov, Freimut Bodendorf
      Pages 50-60

  3. Innovations in Quality and Safety Practices in Health Care Systems

    1. Front Matter

      Pages 61-61
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    2. Alarm Management: A Systems Approach to Patient Safety

      • Vinaya Sebastian, Carolyn Hamasaki Brown
      Pages 63-72

    3. How Is the Quality of Life of Patients with Cerebral Palsy Improved? Qualitative and Quantitative Evaluation of a Communication and Learning Assistance System Based on ICTs

      • Jonnathan Berrezueta-Guzman, Vladimir Robles-Bykbaev, Luis Serpa-Andrade
      Pages 73-81

    4. Prevalence and Risk Factors of Respiratory Problems Among Solid Waste Collectors in the Philippines

      • Lizbeth A. Mariano, Aura C. Matias
      Pages 82-89

    5. Prevalence, Severity, and Risk Factors of Work-Related Musculoskeletal Disorders Among Stevedores in a Philippine Break-Bulk Port Terminal

      • Keneth Sedilla, Aura Matias
      Pages 90-100

  4. Smart Service World

    1. Front Matter

      Pages 101-101
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    2. Applying Value Proposition Design for Developing Smart Service Business Models in Manufacturing Firms

      • Jens Neuhüttler, Inka C. Woyke, Walter Ganz
      Pages 103-114

    3. Wisdom Service Systems: Harmonious Interactions Between People and Machine

      • Md. Abul Kalam Siddike, Kazuo Iwano, Kazuyoshi Hidaka, Youji Kohda, Jim Spohrer
      Pages 115-127

    4. Do You Like According to Your Lifestyle? A Quantitative Analysis of the Relation Between Individual Facebook Likes and the Users’ Lifestyle

      • Alexander Piazza, Christian Zagel, Julia Haeske, Freimut Bodendorf
      Pages 128-139

    5. An Online Tool to Promote Citizenship Roles in Urban Community Organizations

      • Adrian Haurat, Li Liu
      Pages 140-150

  5. Service Science Education and T-Shaped Professionals

    1. Front Matter

      Pages 151-151
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    2. Factors Influencing Academic Success for Design Students: A Study of Curricular Expectations and Ethical Issues

      • Debra Satterfield
      Pages 153-161

    3. Humanity-Embedded Service Science Education

      • Fu-Ren Lin
      Pages 162-172
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Other volumes

  1. Advances in Human Aspects of Transportation

  2. Advances in The Human Side of Service Engineering

  3. Advances in Affective and Pleasurable Design

  4. Advances in Neuroergonomics and Cognitive Engineering

  5. Advances in Design for Inclusion

  6. Advances in Ergonomics in Design

  7. Advances in Human Error, Reliability, Resilience, and Performance

  8. Advances in Human Factors and Ergonomics in Healthcare and Medical Devices

  9. Advances in Human Factors in Simulation and Modeling

  10. Advances in Human Factors and Systems Interaction

  11. Advances in Human Factors in Cybersecurity

  12. Advances in Human Factors, Business Management and Leadership

  13. Advances in Human Factors in Robots and Unmanned Systems

  14. Advances in Human Factors in Training, Education, and Learning Sciences

  15. Advances in Human Factors, Software, and Systems Engineering

  16. Advances in Human Factors in Energy: Oil, Gas, Nuclear and Electric Power Industries

  17. Advances in Human Factors, Sustainable Urban Planning and Infrastructure

  18. Advances in Physical Ergonomics and Human Factors

  19. Advances in Human Factors in Sports, Injury Prevention and Outdoor Recreation

  20. Advances in Safety Management and Human Factors

  21. Advances in Social & Occupational Ergonomics

  22. Advances in Ergonomics of Manufacturing: Managing the Enterprise of the Future

  23. Advances in Usability and User Experience

  24. Advances in Human Factors in Wearable Technologies and Game Design

  25. Advances in Communication of Design

  26. Advances in Cross-Cultural Decision Making

Keywords

About this book

This book explores the different ways in which human-factors engineering influences organizations’ and enterprises’ well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human–computer interaction, service usability, attitude and opinion assessment, servicescape design and evaluation, and training for service delivery. Further topics include service systems modeling, anthropology in service science, and customer experience, as well as ethical issues and the impact of an aging society. Based on the AHFE 2017 International Conference on The Human Side of Service Engineering, held on July 17–21, 2017, in Los Angeles, California, USA, the book provides readers with a comprehensive, general view of current research and challenges in the important field of service engineering. It also provides practical insights into the development of services for different kinds of organizations, including health care organizations, aviation providers, manpower allocation, hospitality and entertainment, as well as banking and financial institutions.

Editors and Affiliations

  • Department of Industrial and Systems Engineering, San Jose State University, San Jose, USA

    Louis E. Freund

  • Department of Information Technology, Poznan University of Economics and Business, Poznan, Poland

    Wojciech Cellary

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