Authors:
- Provides a detailed account of how Lean, Agile and Leagile can be applied to information, patient, material and emotional flows
- Includes interviews and in depth analysis from a multi-actor perspective including patients, relatives, healthcare professionals and commissioners
- Provides a unique cross-disciplinary view of quality improvement and supply chain management in the growing field of healthcare operations management
- Presents research which straddles both primary and secondary care
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Table of contents (10 chapters)
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Front Matter
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Back Matter
About this book
This book examines the design of two care pathways to establish how key principles associated with systems thinking, quality improvement, and supply chain management can improve the design of these services. ‘Lean’ has typically been the prominent approach when improving the design of healthcare systems and is often selected by healthcare professionals to standardize and improve the delivery of care. Previous literature shows there has been varying success in the application of ‘Lean’, the author presents a study which examines the benefits of introducing ‘Agile’ as an alternative and complementary approach. Improving Healthcare Operations explores when ‘Lean’ and ‘Agile’ are most applicable, and instances where a hybrid approach can be employed. Including empirical qualitative data collected from two care pathways, it intends to provide organizations with an alternative in order to produce the level and quality of care that is expected by patients.
Authors and Affiliations
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College of Human & Health Sciences, Swansea University , Swansea, United Kingdom
Sharon J Williams
About the author
Sharon J Williams is a Senior Lecturer and Lead of the Swansea Centre for Improvement and Innovation at the College of Human & Health Sciences, Swansea University, UK, and is currently an Improvement Science Fellow sponsored by the Health Foundation. Previously she was a lecturer in Logistics and Operations Management at Cardiff Business School, UK, and a senior member of the Clinical Systems Improvement team at Warwick University Medical School, UK. Her research looks at the design of patient care pathways using improvement and redesign techniques originating largely from other sectors.
Bibliographic Information
Book Title: Improving Healthcare Operations
Book Subtitle: The Application of Lean, Agile and Leagility in Care Pathway Design
Authors: Sharon J Williams
DOI: https://doi.org/10.1007/978-3-319-46913-3
Publisher: Palgrave Pivot Cham
eBook Packages: Business and Management, Business and Management (R0)
Copyright Information: The Editor(s) (if applicable) and the Author(s) 2017
Hardcover ISBN: 978-3-319-46912-6Published: 24 January 2017
eBook ISBN: 978-3-319-46913-3Published: 16 January 2017
Edition Number: 1
Number of Pages: XV, 136
Number of Illustrations: 21 b/w illustrations
Topics: Innovation/Technology Management, Health Care Management, Supply Chain Management, Organization