Service Business Model Innovation in Healthcare and Hospital Management

1. Front Matter

   Pages i-xiv

   PDF

2. Service Model Innovation in Hospitals: Beyond Expert Organizations

   • Christoph Rasche, Tiziana Margaria, Barry D. Floyd

   Pages 1-20

3. Strategies with Service Business Model Innovation

   • Lesley A. Clack

   Pages 21-30

4. The Integrated-Physician-Model: Business Model Innovation in Hospital Management

   • Daniel Liedtke, Niowi Amgwerd, Ole Wiesinger, Dietmar Mauer, Christian Westerhoff, Stephan Pahls

   Pages 31-55

5. The Role of Digital Disruption in Healthcare Service Innovation

   • Guy Ford, Mark Compton, Graham Millett, Alex Tzortzis

   Pages 57-70

6. The Opportunities Offered by Digitizing Clinical Pathways

   • Sören Eichhorst, Karl Liese, Stefan Moder, Manuel Möller

   Pages 71-85

7. A New Perspective of Product-Service Business Models for Customized Manufacturing in Healthcare

   • Golboo Pourabdollahian, Giacomo Copani

   Pages 87-109

8. Patient Driven Service Delivery Models in Mental Health Care

   • Patricia E. Alafaireet, Howard Houghton

   Pages 111-135

9. Essential Characteristics of Service Business Model Innovation in Healthcare: A Case-Study Approach

   • Brenda Gleason, Jennifer Bohn

   Pages 137-158

10. Characteristics of Service Innovation in Hospitals: A Case Study of Three Mexican Hospitals

    • Leonel Corona-Treviño, Constanza Márquez-Aguilar

    Pages 159-178

11. Business Model Design and Entrepreneurial Risk Evaluation for Health Service Innovations

    • Martin Dietrich, Florian Hilfinger

    Pages 179-194

12. Guided Business Modeling and Analysis for Business Professionals

    • Steve Boßelmann, Tiziana Margaria

    Pages 195-211

13. Modeling Directly Executable Processes for Healthcare Professionals with XMDD

    • Steve Boßelmann, Alexander Wickert, Anna-Lena Lamprecht, Tiziana Margaria

    Pages 213-232

14. Lean Tools for Service Business Model Innovation in Healthcare

    • Elliott N. Weiss, Sean Jackson, Austin English, Donald Stevenson

    Pages 233-247

15. Continuous and Co-creative Business Model Creation

    • Seppo Kuula, Harri Haapasalo

    Pages 249-268

16. e-Health and Co-production: Critical Drivers for Chronic Diseases Management

    • Gabriele Palozzi, Daniele Binci, Andrea Appolloni

    Pages 269-296

This book demonstrates how to successfully manage and lead healthcare institutions by employing the logic of business model innovation to gain competitive advantages. Since clerk-like routines in professional organizations tend to overlook patient and service-centered healthcare solutions, it challenges the view that competition and collaboration in the healthcare sector should not only incorporate single-end services, therapies or diagnosis related groups. Moreover, the authors focus on holistic business models, which place greater emphasis on customer needs and put customers and patients first. The holistic business models approach addresses topics such as business operations, competitiveness, strategic business objectives, opportunities and threats, critical success factors and key performance indicators.The contributions cover various aspects of service business innovation such as reconfiguring the hospital business model in healthcare delivery, essential characteristics of service business model innovation in healthcare, guided business modeling and analysis for business professionals, patient-driven service delivery models in healthcare, and continuous and co-creative business model creation. All of the contributions introduce business models and strategies, process innovations, and toolkits that can be applied at the managerial level, ensuring the book will be of interest to healthcare professionals, hospital managers and consultants, as well as scholars, whose focus is on improving value-generating and competitive business architectures in the healthcare sector.

• Healthcare innovations
• Business model management
• Digital healthcare management
• Digital hospital management
• Big data in heathcare
• Service-centered healthcare solutions
• Business model innovation in healthcare

• Hochschule Neu-Ulm, University of Applied Sciences, Neu-Ulm, Germany

  Mario A. Pfannstiel

• University of Potsdam, Potsdam, Germany

  Christoph Rasche

Mario A. Pfannstiel is a researcher and lecturer in the field of healthcare service management at the University of Applied Sciences in Neu-Ulm, Germany. He is the program director of the Digital Healthcare Management Master's program. His current research interests focus on innovative services, service design, service business model innovation, artificial intelligence in healthcare service delivery and innovation and technology management.

Christoph Rasche is the Chair of Professional & Corporate Services at the University of Potsdam, Germany. Professor Rasche teaches strategic and general management in national and international MBA programs with a special focus on the healthcare and hospital industry. His main research areas are strategic and general management in the healthcare & hospital sector, which is currently experiencing an era of professional value creation based on a strong management and leadership focus.

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