Design Science in Tourism

1. Front Matter

   Pages i-xiv

   PDF

2. The Foundations of Tourism Design

   1. Front Matter

      Pages 1-1

      PDF

   2. Introduction to Tourism Design and Design Science in Tourism

      • Daniel R. Fesenmaier, Zheng Xiang

      Pages 3-16

   3. Tourism Experience and Tourism Design

      • Jeongmi (Jamie) Kim, Daniel R. Fesenmaier

      Pages 17-29

   4. Emotions in Tourism: From Exploration to Design

      • Serena Volo

      Pages 31-40

   5. Emotions in Tourism: From Consumer Behavior to Destination Management

      • Anna Scuttari, Harald Pechlaner

      Pages 41-53

   6. Authenticity for Tourism Design and Experience

      • Jillian M. Rickly, Scott McCabe

      Pages 55-68

   7. An Uncanny Night in a Nature Bubble: Designing Embodied Sleeping Experiences

      • Tarja Salmela, Anu Valtonen, Satu Miettinen

      Pages 69-93

3. The Tools of Tourism Design

   1. Front Matter

      Pages 95-95

      PDF

   2. Stories as a Tourist Experience Design Tool

      • Gianna Moscardo

      Pages 97-124

   3. Destinations and Value Co-creation: Designing Experiences as Processes

      • Juergen Gnoth

      Pages 125-138

   4. Social Systems and Tourism Design

      • Mike Peters

      Pages 139-150

   5. Atmospherics and the Touristic Experience

      • Anna S. Mattila, Lisa (Yixing) Gao

      Pages 151-160

   6. Designing Tourism Services in an Era of Information Overload

      • Vince Magnini

      Pages 161-172

   7. Technology and Behavioral Design in Tourism

      • Iis P. Tussyadiah

      Pages 173-191

4. Managing the Dynamics of the Tourism System

   1. Front Matter

      Pages 193-193

      PDF

   2. The Dynamics of Destinations and Tourism Development

      • Pietro Beritelli, Christian Laesser

      Pages 195-214

   3. Experiences Through Design and Innovation Along Touch Points

      • Florian J. Zach, Dejan Krizaj

      Pages 215-232

   4. When Design Goes Wrong? Diagnostic Tools for Detecting and Overcoming Failures in Service Experience

      • Astrid Dickinger, Daniel Leung

      Pages 233-263

   5. Concluding Remarks: Tourism Design and the Future of Tourism

      • Joseph T. O’Leary, Daniel Fesenmaier

      Pages 265-272

This book explores the impact of design science and design thinking on tourism planning, gathering contributions from leading authorities in the field of tourism research and providing a comprehensive and interconnected panorama of cutting-edge results that influence the current and future design of tourist destinations.

The book builds on recent findings in psychology, geography and urban and regional planning, as well as from economics, marketing and communications, and explores the opportunities arising from recent advances in the Internet and related technologies like memory, storage, RFID, GIS, mobile and social media in the context of collecting and analyzing traveler-related data. It presents a broad range of insights and cases on how modern design approaches can be used to develop new and better touristic experiences, and how they enable the tourism industry to track and communicate with visitors in a more meaningful way and more effectively manage visitor experiences.

• Customer tracking
• Design science applications
• Design thinking applications
• Social media and tourism
• Tourism analytics
• Tourism design
• Tourism destinations
• Tourism places
• Tourism planning
• Touristic experience
• Traveller experience
• Visitor experience

“The book presents the outstanding works of leading tourism scholars in the field. It achieves its purpose of appreciating the progress in tourism design research over the past few decades. The book not only sets a solid basis for future tourism scholars but also enables tourism planners and practitioners to develop innovative processes and organize tourism resources. It is indeed a useful research monograph … because it offers readers various novel research ideas, updated references, and practical examples.” (Irene Cheng Chu Chan and Rob Law, Information Technology & Tourism, Vol. 17, 2017)

• Department of Tourism, Recreation and Sport Management, University of Florida, Gainesville, USA

  Daniel R. Fesenmaier

• Department of Hospitality and Tourism Management, Virginia Polytechnic Institute and State University, Blacksburg, USA

  Zheng Xiang

 Daniel R. Fesenmaier is Director of the Eric Friedheim Tourism Institute (EFTI), and a Professor in the Department of Tourism, Recreation and Sport Management, University of Florida. He teaches and conducts research focusing on the role of information technology in travel decisions, advertising evaluation, and the design of tourism places.
Zeng Xiang, PhD is an Associate Professor in the Department of Hospitality and Tourism Management in Pamplin College of Business at Virginia Tech. His research interests include travel information search on the Internet, social media marketing, and the impact of information technology on the tourism and hospitality industries.

Policies and ethics