Entrepreneurial and Innovative Practices in Public Institutions

1. Front Matter

   Pages i-xxii

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2. The Transformative Role of Universities: Determinants, Impacts, and Challenges

   • Maribel Guerrero, David Urbano

   Pages 1-17

3. New Paradigms for University Management

   • Horacio Andrés Capanegra Vallé, Graciela Peralta, Mariel Farioli, Luciana Giacosa

   Pages 19-39

4. Public Entrepreneurship and Quality of Life: The Perspectives of Public Entrepreneurs from the State of Minas Gerais (Brazil)

   • Carolina Riente de Andrade, Daniel Paulino Teixeira Lopes, Ivan Beck Ckagnazaroff

   Pages 41-58

5. An Approach to Measuring Perceived Quality of Life in the City Through a Formative Multidimensional Perspective

   • Walesska Schlesinger, Amparo Cervera Taulet, Helena Alves, José Luis Vázquez Burguete

   Pages 59-79

6. Innovation Among Public-Sector Organisations: Push and Pull Factors

   • Gry Agnete Alsos, Tommy Høyvarde Clausen, Espen John Isaksen

   Pages 81-98

7. Transparency in Open Administrations: Communication, Accountability and Community’s Quality of Life. Evidences from Innovative Practices in Italian Local Governments

   • Maria Cristina Longo, Eleonora Cardillo

   Pages 99-122

8. Institutional Entrepreneurship and Improvement of Quality of Life: The Formation and Legitimation of a Public-Private Innovation Network in Molecular Biology Applied to Public Health in Southern Brazil

   • Leandro R. C. Bonfim, Sandro A. Gonçalves, Mário S. Moreira, Márcio Jacometti

   Pages 123-154

9. Citizens and Local Government Management Innovations. Implementation of the New Public Service (NPS) in Municipal Institute Family, San Pedro Garza García, Nuevo León, México

   • Freddy Mariñez Navarro

   Pages 155-168

10. Open Innovative Governance, Municipalities’ Transparency and Citizens’ Quality of Life: Are They a Perfectly Matched Trilogy?

    • João Leitão, Helena Alves, Dina Pereira

    Pages 169-188

11. Public Management in Brazil: Reflections on the Contemporary Organizational Model

    • Carlos Otávio De Almeida Afonso, Ricardo Vinhaes Maluf Cavalcante, Denize Vinhaes Maluf Cavalcante

    Pages 189-202

12. Simplification and Digitalization Practices on Fire Inspection Service: Case Study in a State Fire Department in Brazil

    • Emerson Wagner Mainardes, Alexandre dos Santos Cerqueira, Hekssandro Vassoler

    Pages 203-215

13. Innovation Through Work in Education for Development: The Case of the University of Extremadura

    • Victor Valero-Amaro, Clementina Galera-Casquet, M. Mercedes Galan-Ladero, M. Jesus Barroso-Mendez

    Pages 217-236

14. Challenges of the New Public Management in a Public Hospital

    • Isabel Cruz, Maria João Major

    Pages 237-260

15. Managing Towards Development Results: The Case of Minas Gerais’ Management Shock

    • Renata Vilhena, Humberto Falcão Martins, Caio Marini

    Pages 261-291

16. Assessing the Relation Between Entrepreneurial Environment and Institutions and Aptitude Towards Entrepreneurship: An Experience in Veneto’s Vocational Schools

    • Stefano Noventa, Serena Cubico, Piermatteo Ardolino, Giuseppe Favretto, João Leitão

    Pages 293-318

This volume discusses the importance of adopting entrepreneurial and innovation practices in the public sector, as mechanisms for detecting, dealing with and including citizens’ social needs, with a reflection on positive determination of their quality of life. It focuses on critical reflection and rethinking the articulation between the dimensions of transformation – entrepreneurship and innovation – of New Public Management (NPM). In this way the book contributes to deepening knowledge about the implications of this change in the organizational paradigm of the public sector for citizens’ quality of life, which is treated multi-dimensionally here, including citizens’ well-being, purchasing power, happiness, trust, safety, experience and satisfaction.

The volume constitutes a reference guide for decision makers, managers and policy makers engaged in the public sector who want to differentiate their performance by fostering entrepreneurial and innovative practices in the scope of public administration that can enhance citizens’ quality of life. This volume is also a reference guide for scholars, policy makers and practitioners interested on public innovation.

• Public Entrepreneurship and Quality of Life
• Measuring Perceived Quality of Life
• The Transformative Role of Universities
• Transparency in Open Administrations
• Public Management in Brazil
• Government Management Innovations
• New Public Management (NPM)
• Public Administration and Entrepreneurship
• State of the Art on International Policy
• Promoting Citizen's Quality of Life
• Simplification Administrative Procedures
• Innovations in the Public Sector

• Department of Management and Economics, University of Beira Interior, Covilhã, Portugal

  João Leitão, Helena Alves

João Leitão is Assistant Professor at UBI, lecturing on entrepreneurship and economics for undergraduate and graduate economics, engineering, communication sciences, marketing and management students since October 1, 1999. He is associate researcher of the CEG-IST, University of Lisbon. He is co-author of fourteen books on benchmarking, human capital, clusters, cooperation networks, entrepreneurship, entrepreneurship education, firm growth, innovation and competitiveness. He won the Best Paper Award of the Interdisciplinary European Conference in Entrepreneurial Research – IECER 2012. His work has been published in several indexed journals, such as, Research Policy, Industrial and Corporate Change, Service Industries Journal, Journal of Evolutionary Economics, Innovation: Management, Policy & Practice, International Journal of Entrepreneurship and Small Business, International Review on Public and non-Profit Marketing, International Journal of Business Excellence, International Journal of Technology Transfer and Commercialization, International Journal of Entrepreneurial Venturing, South African Journal of Information Management, International Research Journal of Finance and Economics, Actual Problems of Economics and Revista Portuguesa de Estudos Regionais. He is member of several editorial boards, namely, Journal of Small Business Management, International Journal of Entrepreneurial Behaviour and Research, Revista Portuguesa e Brasileira de Gestão and Revista Portuguesa de Marketing. His research interests include: entrepreneurship; innovation; market dynamics; and public policies.


Helena Alves is assistant professor at UBI, Portugal. She has a Ph.D. in Management and she has been doing research in the area of public and nonprofit marketing. Her areas of expertise include Customer Satisfaction, Services marketing, Tourism marketing and public and nonprofit marketing having authored and co-authored several articles and book chapters on this topics. Currently she is editor of the International Review on Public and nonprofit marketing. She is member of several editorial boards, namely, the Service Industries Journal, the Journal of Business Excellence, Service Business, Contemporary Research on Organization Management and Administration, Journal of Service Science and Management, Portuguese Marketing Review among others. She has published some articles in The Service Industries Journal, Total Quality Management, International Review on Public and non-Profit Marketing, Management Decision, Journal of Educational Management, and Services Business, among others. She is president for Portugal of the International Association on Public and Nonprofit Marketing.

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