Competitiveness Creation and Maintenance in the Postal Services Industry

This book examines the changing business and economic environment for postal services in Lithuania and the upcoming challenges for this industry. Postal services continue to play a central part in the development of national economies. However, the economic and social role of postal services has changed rapidly and fundamentally over the last two decades. In most industrialized countries, paper-based communications are in serious decline, while the demand for parcel delivery services is rising steadily with the continuing development of e-commerce, just-in-time production techniques, and global supply chains. For the postal sector as a whole, the centre of gravity has shifted dramatically from letters and documents to parcels. The authors explain how the organizational paradigm has inexorably shifted from that of a national, government-owned postal administration providing the basic delivery services required by society, to a system of interdependent local and regional undertakingsthat both compete and cooperate with one another. The book argues that there are no indications that the postal sector has stopped changing, and that it seems most probable that the European Union’s postal sector will look quite different in 2035 than it does today. In closing, the book explains how the shareholders of postal services companies have recently confirmed that the time has come to rethink the strategy of creating and maintaining competitiveness in the postal services industry.

• Postal Services
• Competitiveness
• Business Strategy
• Market Leadership
• Lithuania

• School of Economics and Business, Kaunas University of Technology, Kaunas, Lithuania

  Vaida Pilinkienė, Vilma Deltuvaitė, Asta Daunorienė, Vaidas Gaidelys

Dr. Vaida Pilinkienė is a Professor at Department of Economics and Chair of Study Programme Committee, School of Economics and Business, Kaunas University of Technology, Lithuania. Her research is focused on industry and firm competitiveness, business environment analysis, demand forecasting.

Dr. Vilma Deltuvaitė is a Lecturer at Department of Finance, School of Economics and Business, Kaunas University of Technology, Lithuania. She has Accounting and Logistics specialist, Chief Financial Officer (CFO), Head of Logistics department, General manager (CEO) working experience in private enterprises. She has also worked as a visiting researcher at the Central Bank of Lithuania. She obtained a doctoral degree in Social Sciences (Management) at Kaunas University of Technology in 2013. Research interests: systemic risk management in banking sector, banking crises, banking sector’s financial stability, assessment of banks’ profitability and efficiency, cross-border contagion risk.

Dr. Asta Daunorienė is a Lecturer at Department of Management, School of Economics and Business, Kaunas University of Technology, Lithuania. Research area: quality management, project quality and risk management, industry competitiveness and analysis. 

Dr. Vaidas Gaidelys is a Professor at Department of Economics, School of Economics and Business, Kaunas University of Technology, Lithuania.  The main research area is following: international business and taxes, state economic policy, European integration economics, offshore centres and offshore businesses. He is actively involved into various local and international research projects.

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