Social Media and Local Governments

1. Front Matter

   Pages i-viii

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2. Concept, Policy and Perception

   1. Front Matter

      Pages 1-1

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   2. Social Media and Local Governments: An Overview

      • Mehmet Zahid Sobaci

      Pages 3-21

   3. Designing Social Media Policy for Local Governments: Opportunities and Challenges

      • Özer Köseoğlu, Aziz Tuncer

      Pages 23-36

   4. Policymakers’ Perceptions on the Citizen Participation and Knowledge Sharing in Public Sector Delivery

      • Manuel Pedro Rodríguez Bolívar

      Pages 37-56

3. Presence and Use

   1. Front Matter

      Pages 57-57

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   2. Facebook Use in Western European Local Governments: An Overall View

      • Enrique Bonsón, Melinda Ratkai, Sonia Royo

      Pages 59-77

   3. Social Media and Local Government in Canada: An Examination of Presence and Purpose

      • Anatoliy Gruzd, Jeffrey Roy

      Pages 79-94

   4. Social Media in Local Governments in Mexico: A Diffusion Innovation Trend and Lessons

      • Rodrigo Sandoval-Almazán, David Valle-Cruz

      Pages 95-112

   5. Social Media Adoption and Use by Australian Capital City Local Governments

      • Wayne Williamson, Kristian Ruming

      Pages 113-132

4. Adoption and Diffusion

   1. Front Matter

      Pages 133-133

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   2. Adopting Social Media in the Local Level of Government: Towards a Public Administration 2.0?

      • J. Ignacio Criado, Francisco Rojas-Martín

      Pages 135-152

   3. Greek Local E-Government 2.0: Drivers and Outcomes of Social Media Adoption

      • Amalia Triantafillidou, Georgios Lappas, Prodromos Yannas, Alexandros Kleftodimos

      Pages 153-170

   4. The Diffusion of Microblogging in the Public Sector: Evidence from Chinese Provinces

      • Liang Ma

      Pages 171-192

5. Communication and Citizen Engagement

   1. Front Matter

      Pages 193-193

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   2. Digital Civic Participation in Australian Local Governments: Everyday Practices and Opportunities for Engagement

      • Julie Freeman

      Pages 195-218

   3. The Use of Facebook to Promote Engagement with Local Governments in Spain

      • Arturo Haro De Rosario, Alejandro Sáez Martín, María Del Carmen Caba Pérez

      Pages 219-241

   4. Social Media and the City: Analyzing Conversations in Municipal Facebook Pages

      • Azi Lev-On, Nili Steinfeld

      Pages 243-261

6. Local Campaigns and Elections

   1. Front Matter

      Pages 263-263

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   2. The Net Effect of Social Media on Election Results: The Case of Twitter in 2014 Turkish Local Elections

      • Mehmet Zahid Sobaci, Kadir Yasin Eryiğit, İbrahim Hatipoğlu

      Pages 265-279

Today, social media have attracted the attention of political actors and administrative institutions to inform citizens as a prerequisite of open and transparent administration, deliver public services, contact stakeholders, revitalize democracy, encourage the cross-agency cooperation, and contribute to knowledge management. In this context, the social media tools can contribute to the emergence of citizen-oriented, open, transparent and participatory public administration. Taking advantage of the opportunities offered by social media is not limited to central government. Local governments deploy internet-based innovative technologies that complement traditional methods in implementing different functions. This book focuses on the relationship between the local governments and social media, deals with the change that social media have caused in the organization, understanding of service provision, performance of local governments and in the relationships between local governments and their partners, and aims to advance our theoretical and empirical understanding of the growing use of social media by local governments. This book will be of interest to researchers and students in e-government, public administration, political science, communication, information science, and social media. Government officials and public managers will also find practical use recommendations for social media in several aspects of local governance

• Informatiom technology
• Local government
• Public administration
• Public sector governance
• Public services
• Social media

• Faculty of Economics and Administrative Sciences Department of Public Administration, Uludağ University, Nilufer, Turkey

  Mehmet Zahid Sobaci

Policies and ethics