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Exploring Services Science

6th International Conference, IESS 2015, Porto, Portugal, February 4-6, 2015, Proceedings

  • Conference proceedings
  • © 2015

Overview

Editors:
  1. Henriqueta Nóvoa

    1. University of Porto, Porto, Portugal

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    You can also search for this editor in PubMed   Google Scholar

  2. Monica Drăgoicea

    1. Politehnica University of Bucharest, Bucharest, Romania

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    You can also search for this editor in PubMed   Google Scholar

Part of the book series: Lecture Notes in Business Information Processing (LNBIP, volume 201)

Included in the following conference series:

Conference proceedings info: IESS 2015.

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Table of contents (27 papers)

  1. Front Matter

    Pages I-XI
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  2. Towards a Framework of Influence Factors for Value Co-creation in Service Systems

    • Peter Hottum, Axel Kieninger, Peter Brinkhoff
    Pages 1-11

  3. Towards Contributory Development by the Means of Services as Common Goods

    • Anastasiya Yurchyshyna
    Pages 12-24

  4. Knowledge Sharing and Value Co-creation: Designing a Service System for Fostering Inter-generational Cooperation

    • Sabrina Bonomi, Stefano Za, Marco De Marco, Cecilia Rossignoli
    Pages 25-35

  5. Towards a Cyberinfrastructure for Social Science Research Collaboration: The Service Science Approach

    • Thang Le Dinh, Van Thai Ho, Theophile Serge Nomo, Ayi Ayayi
    Pages 36-49

  6. Evolution and Overview of Linked USDL

    • Jorge Cardoso, Carlos Pedrinaci
    Pages 50-64

  7. An Agile BPM System for Knowledge-Based Service Organizations

    • José António Faria, Henriqueta Nóvoa
    Pages 65-79

  8. A SoaML Approach for Derivation of a Process-Oriented Logical Architecture from Use Cases

    • Carlos E. Salgado, Juliana Teixeira, Nuno Santos, Ricardo J. Machado, Rita S. P. Maciel
    Pages 80-94

  9. A Service Oriented Architecture for Total Manufacturing Enterprise Integration

    • Theodor Borangiu, Cristina Morariu, Octavian Morariu, Monica Drăgoicea, Silviu Răileanu, Iulia Voinescu et al.
    Pages 95-108

  10. On the Necessity and Nature of E-Mobility Services – Towards a Service Description Framework

    • Carola Stryja, Hansjörg Fromm, Sabrina Ried, Patrick Jochem, Wolf Fichtner
    Pages 109-122

  11. Towards the Alignment of a Detailed Service-Oriented Design and Development Methodology with ITIL v.\(3\)

    • Bertrand Verlaine, Ivan Jureta, Stéphane Faulkner
    Pages 123-138

  12. How Social Responsibility Influences Innovation of Service Firms: An Investigation of Mediating Factors

    • Gheorghe Militaru, Anca-Alexandra Purcărea, Theodor Borangiu, Monica Drăgoicea, Olivia Doina Negoiţă
    Pages 139-151

  13. Verifying the Image-Dominant (ID) Logic Through Value Cross-Creation Between Social and Imagined Communities

    • Mari Juntunen, Jouni Juntunen
    Pages 152-165

  14. E-Health and Value Co-creation: The Case of Electronic Medical Record in an Italian Academic Integrated Hospital

    • Sabrina Bonomi, Alessandro Zardini, Cecilia Rossignoli, Paola Renata Dameri
    Pages 166-175

  15. Service Convenience on Call Centers: Impacts on Repurchase

    • João F. Proença, Marisa Fernandes
    Pages 176-189

  16. Tourism as a Life Experience: A Service Science Approach

    • Jesús Alcoba, Susan Mostajo, Ricardo Clores, Rowell Paras, Grace Cella Mejia, Romano Angelico Ebron
    Pages 190-203

  17. Technological Trends in the Sport Field: Which Application Areas and Challenges?

    • Luisa Varriale, Domenico Tafuri
    Pages 204-214

  18. Shared Services: Exploring the New Frontier

    • Maddalena Sorrentino, Luca Giustiniano, Paolo Depaoli, Marco De Marco
    Pages 215-227

  19. Towards a Conceptual Framework for Classifying Visualisations of Data from Urban Mobility Services

    • Thiago Sobral, Teresa Galvão Dias, José Luís Borges
    Pages 228-242

  20. Agent Based Simulation of Trust Dynamics in Dependence Networks

    • Stefano Za, Francesca Marzo, Marco De Marco, Maurizio Cavallari
    Pages 243-252
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About this book

This book contains the refereed proceedings of the 6th International Conference on Exploring Service Science (IESS), held in Porto, Portugal, in February 2015.

Service science constitutes an interdisciplinary approach to systematic innovation in service systems, integrating managerial, social, legal, and engineering aspects to address the theoretical and practical challenges of the service industry and its economy.

The 27 full papers accepted for IESS were selected from 69 submissions. The papers consider the topics service innovation, service exploration, service design, IT-based service engineering, and service sustainability.

Editors and Affiliations

  • University of Porto, Porto, Portugal

    Henriqueta Nóvoa

  • Politehnica University of Bucharest, Bucharest, Romania

    Monica Drăgoicea

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