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Medical Office Management

Developing and Managing Systems with High Quality Customer Service

  • Book
  • © 2016

Overview

Authors:
  1. Márcia R. F. Campiolo

    1. Londrina, Brazil

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  • Practical language for easy understanding of the administrative area for medical professionals

  • It brings a consistent sample of several areas that are part of medical service management

  • The book offers an integrated vision of management information, providing a broad overview of the possibilities for service management

  • Includes supplementary material: sn.pub/extras

  • 5680 Accesses

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Table of contents (11 chapters)

  1. Front Matter

    Pages i-xvi
    Download chapter PDF

  2. Introduction

    • Márcia R. F. Campiolo
    Pages 1-1

  3. The World Today: Understanding How the Client Arrived to the Current Profile

    • Márcia R. F. Campiolo
    Pages 3-11

  4. The Doctor’s Office Clients

    • Márcia R. F. Campiolo
    Pages 13-33

  5. Ensuring Customer Loyalty: The Challenge of a Long-Lasting and Stable Relationship

    • Márcia R. F. Campiolo
    Pages 35-40

  6. Selecting New Members for the Clinic’s Staff: The Search for New Talents

    • Márcia R. F. Campiolo
    Pages 41-59

  7. The Preparation of the Clinic’s Staff

    • Márcia R. F. Campiolo
    Pages 61-84

  8. Basic Areas of Customer Service in Medical Clinics

    • Márcia R. F. Campiolo
    Pages 85-104

  9. The Process of Communicating with the Client

    • Márcia R. F. Campiolo
    Pages 105-122

  10. Managing the Client’s Time Perception

    • Márcia R. F. Campiolo
    Pages 123-136

  11. Professional Image and Client Perception

    • Márcia R. F. Campiolo
    Pages 137-145

  12. Pearls of Wisdom in Customer Service: Real-Life Stories

    • Márcia R. F. Campiolo
    Pages 147-158

  13. Back Matter

    Pages 159-163
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Keywords

About this book

The present book aims to assist and guide medical doctors in any specialty to manage his/her own clinic or office, allowing a higher and better development of its team/staff and providing tools for a high quality service to patients and customers. It is devoted to be the background for any medical doctor’s success in personal career, serving as a foundation for professional growth. In last instance, Medical Office Management is intended to be a practical manual for easy day to day application in medical clinics.

Authors and Affiliations

  • Londrina, Brazil

    Márcia R. F. Campiolo

About the author

Marcia Campiolo is a psychologist specializing in Human Resources and health management area. She is the Administrative Director of the Brazilian Society of Ophthalmology, Editor of Ophthalmology Management journal and Columnist for DOC Magazine - health management. Speaker at medical conferences and consultant to clinics and hospitals. She is author of the books in Portuguese "Medical Office Management”(published by Cultura Medica and Guanabara Koogan) and “Medical Schedule” (published by Editora DOC), publications for doctors and health administrators. Member of the American Society of Ophthalmic Administration - ASOA.

Bibliographic Information

  • Book Title: Medical Office Management

  • Book Subtitle: Developing and Managing Systems with High Quality Customer Service

  • Authors: Márcia R. F. Campiolo

  • DOI: https://doi.org/10.1007/978-3-319-13887-9

  • Publisher: Springer Cham

  • eBook Packages: Medicine, Medicine (R0)

  • Copyright Information: Springer International Publishing Switzerland 2016

  • Softcover ISBN: 978-3-319-13886-2Published: 14 March 2016

  • eBook ISBN: 978-3-319-13887-9Published: 04 March 2016

  • Edition Number: 1

  • Number of Pages: XVI, 163

  • Number of Illustrations: 16 b/w illustrations, 1 illustrations in colour

  • Topics: Health Administration, Business and Management, general, Consulting, Supervision and Coaching

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