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Information and Communication Technologies in Tourism 2010

Proceedings of the International Conference in Lugano, Switzerland, February 10-12, 2010

  • Conference proceedings
  • © 2010

Overview

Editors:
  1. Ulrike Gretzel

    1. Laboratory for Intelligent Systems in Tourism, Texas A&M University, USA

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  2. Rob Law

    1. School of Hotel & Tourism Management, The Hong Kong Polytechnic University, Hong Kong

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    You can also search for this editor in PubMed   Google Scholar

  3. Matthias Fuchs

    1. European Tourism Research Inst. (ETOUR), Mid Sweden University, Sweden

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Table of contents (52 papers)

  1. Front Matter

    Pages I-XVI
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  2. Technology Use by Hotels

    1. Hotel Domain Name Adoption and Implementation

      • Peter O’Connor, Jamie Murphy
      Pages 1-12

    2. ICT Efficiency and Effectiveness in the Hotel Sector — A Three-Stage DEA Approach

      • Christina Scholochow, Matthias Fuchs, Wolfram Höpken
      Pages 13-24

    3. Importance-Performance Analysis of In-Room Technology Amenities in Hotels

      • Ekaterina Berezina, Cihan Cobanoglu
      Pages 25-37

  4. Website Evaluation

    1. Hong Kong Residents’ Perception of Travel Websites

      • Shanshan Qi, Rosanna Leung, Rob Law, Dimitrios Buhalis
      Pages 75-86

    2. E-Success: An Instrument for Measuring Website Success

      • Marcel Grüter, Olivier Blattmann, Simone von Burg, Thomas Myrach
      Pages 87-98

    3. Presenting UsERA: User Experience Risk Assessment Model

      • Alessandro Inversini, Lorenzo Cantoni, Davide Bolchini
      Pages 99-110

  5. Mobile Technology

    1. The Pro’s and Contra’s of an Interactive Location Based Service Using UMTS Transmission

      • Martin Goossen, Ron van Lammeren, Arend Ligtenberg
      Pages 111-123

    2. Usability Guidelines for WAP-based Travel Planning Tools

      • Sabine Schneider, Francesco Ricci, Adriano Venturini, Elena Not
      Pages 125-136

    3. Application of QR Codes in Online Travel Distribution

      • Michael Canadi, Wolfram Höpken, Matthias Fuchs
      Pages 137-148

    4. Evaluation of the Concept of Early Acceptance Tests for Touristic Mobile Applications

      • Manfred Bortenschlager, Elisabeth Häusler, Wolfgang Schwaiger, Roman Egger, Mario Jooss
      Pages 149-158

  6. Tracking Technologies in Tourism Research, Management & Planning

    1. Advanced Visitor Tracking Analysis in Practice: Explorations in the PortAventura Theme Park and Insights for a Future Research Agenda

      • Antonio P. Russo, Salvador Anton Clave, Noam Shoval
      Pages 159-170

    2. Monitoring and Managing Visitors Flows in Destinations using Aggregative GPS Data

      • Noam Shoval
      Pages 171-183

    3. Tracking Tourists in Historic City Centres

      • Stefan van der Spek
      Pages 185-196

  7. Online Travel Shopping

    1. Looking Does not Automatically Lead to Booking: Analysis of Clickstreams on a Chinese Travel Agency Website

      • Jun Shao, Ulrike Gretzel
      Pages 197-208

    2. Why Some Internet Users Don’t Buy Air Tickets Online

      • Enrique Bigné, Silvia Sanz, Carla Ruiz, Joaquín Aldás
      Pages 209-221

    3. Extracting Room Prices from Web Tables — an Ontology-Aware Approach

      • Christina Buttinger, Christina Feilmayr, Michael Guttenbrunner, Stefan Parzer, Birgit Pröll
      Pages 223-234
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Keywords

About this book

The papers in this volume address advances in mobile tourism services, online destination marketing, GPS-based tracking of tourist behaviors, decision support tools, website design and evaluation, online travel distribution, ICT adoption in tourism and hospitality businesses, virtual experiences, online information search, Web 2.0, social media marketing, and the role of ICTs in sustainable tourism development. The volume shows a high diversity in disciplinary approaches and methodologies used to explore the intersection of tourism and technology. Thus, the included papers would be of interest to readers with varying backgrounds.

Editors and Affiliations

  • Laboratory for Intelligent Systems in Tourism, Texas A&M University, USA

    Ulrike Gretzel

  • School of Hotel & Tourism Management, The Hong Kong Polytechnic University, Hong Kong

    Rob Law

  • European Tourism Research Inst. (ETOUR), Mid Sweden University, Sweden

    Matthias Fuchs

Bibliographic Information

  • Book Title: Information and Communication Technologies in Tourism 2010

  • Book Subtitle: Proceedings of the International Conference in Lugano, Switzerland, February 10-12, 2010

  • Editors: Ulrike Gretzel, Rob Law, Matthias Fuchs

  • DOI: https://doi.org/10.1007/978-3-211-99407-8

  • Publisher: Springer Vienna

  • eBook Packages: Business and Economics, Business and Management (R0)

  • Copyright Information: Springer-Verlag Vienna 2010

  • Edition Number: 1

  • Number of Pages: 642

  • Number of Illustrations: 90 b/w illustrations

  • Topics: IT in Business, Information Systems Applications (incl. Internet)

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