Information and Communication Technologies in Tourism 2005

1. Front Matter

   Pages I-XIII

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2. Tourism Information Systems, Services and Architectures I

   1. An Extended Tourism Information Architecture: Capturing and Modelling Change

      • G. Michael McGrath, Elizabeth More

      Pages 1-12

   2. Market Imperfections in the Tourism Information Marketplace: Highlighting the Challenges for Information System Developers

      • Andrew Taylor, Stefan Puehringer

      Pages 13-22

   3. Overlaying Paper Maps with Digital Information Services for Tourists

      • Moira Norrie, Beat Signer

      Pages 23-33

3. Tourism Information Systems, Services and Architectures II

   1. SEAWISE: A Framework for Web Based Intelligent Integration of Sea Transport and Personal Mobile Trip Guide Services

      • I. Maglogiannis, G. Kormentzas, N. Panagiotarakis, I. Zormpas

      Pages 34-45

   2. Acceptance of Geo-multimedia Applications in Austrian Tourism Organisations

      • Kerstin Raggam, Alexander Almer

      Pages 46-56

   3. Towards @Destination: A DEA-based Decision Support Framework

      • Matthias Fuchs, Wolfram Höpken

      Pages 57-66

4. Culture and Heritage

   1. A Learning Assessment of Online Interpretation Practices: from Museum Supply Chains to Experience Ecologies

      • Marianna Sigala

      Pages 67-78

   2. NOMENCLATOR- Innovative Multilingual Environment for Collaborative Applications for Tourists and Cultural Organizations

      • Marina Abad, Aurkene Alzua Sorzabal, María Teresa Linaza

      Pages 79-89

   3. CBR Naïve Interaction in a Web-Based System for Tourism

      • Claudia Berruquier, Enrico Blanzieri, Alessandro Ebranati

      Pages 90-101

5. Consumers and Communities

   1. Technology as a Tool for Citizen Participation in Community Development and Tourism: The Rebuilding of Lower Manhattan

      • Claudia G. Green, Suzanne K. Murrmann

      Pages 102-113

   2. Tourism, ICT and Regional Economic Development: The Case of kiwitrails

      • Simon Milne, Ulrich Speidel, Tony Goodman, Vanessa Clark

      Pages 114-124

   3. A Framework for Mapping and Evaluating Business Process Costs in the Tourism Industry Supply Chain

      • Philip Alford

      Pages 125-136

6. Travel and Trip Planning I

   1. Explaining Online Purchase Planning Experiences with Recommender Websites

      • Andreas H. Zins, Ulrike Bauernfeind

      Pages 137-148

   2. Semantic Matching and Heuristic Search for a Dynamic Tour Guide

      • Klaus ten Hagen, Ronny Kramer, Marcel Hermkes, Bjoern Schumann, Patrick Mueller

      Pages 149-159

   3. Recommender Systems: Do They Have a Viable Business Model in e-Tourism?

      • Ulrich Rabanser, Francesco Ricci

      Pages 160-171

7. Travel and Trip Planning II

   1. Recommendations by Collaborative Browsing

      • Francesco Ricci, Karl Wöber, Andreas Zins

      Pages 172-182

   2. Understanding the Information Search Process within a Tourism Domain-specific Search Engine

      • Nicole Mitsche

      Pages 183-193

   3. Persuasiveness of Preference Elicitation Processes in Destination Recommendation Systems

      • Ulrike Gretzel, Daniel R. Fesenmaier

      Pages 194-204

8. Destination Systems and Issues I

   1. European Tourism Online: Comparative Content Analysis of the ETC Website and Corresponding National NTO Websites

      • Karolien Hellemans, Robert Govers

      Pages 205-214

The key objectives of this premier conference in ICT in travel and tourism are the dissemination of research findings and strong interaction among researchers and practitioners. The conference theme this year is "eBusiness is here ? – what is next?" The future is being explored by researchers from all perspectives – papers examine the basic architectures and systems underlying how toursim information is provided and how the marketplace is responding. Trip advisory research is now moving from the speculative to the sophisticated reflecting the rapidly changing individual skill sets, motivations and goals of today's tourist while an emerging collection of work is investigating the growing phenomenon of collaboration and community-building. A close examiniation of the 51 research papers will reveal the full extent of marketing-oriented research and show how strong the link is between ICT developments per se and business adoption and use of the new technologies and systems.

• communication technology
• information
• tourism

• School of Business and Enterprise, Queen Margaret University College, Edinburgh, UK

  Andrew J. Frew

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