Services – SERVICES 2020

1. Front Matter

   Pages i-xiii

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2. Case Study on Key Influencing Factors of Modern Service Industry Development

   • Zhu Xiangbo, Ou Guoliang, Li Yi, Zhou Zhigang

   Pages 1-10

3. Blockchain Driven Three Domain Secure 2.x in Digital Payment Services Architecture

   • Vikas S. Shah

   Pages 11-27

4. Educational Application of Big Data Research: A Comparison of China and US

   • Ting Zhang, Clara Elizabeth, Renzhi Cao

   Pages 28-42

5. DLchain: Blockchain with Deep Learning as Proof-of-Useful-Work

   • Changhao Chenli, Boyang Li, Taeho Jung

   Pages 43-60

6. Blockchain Federation Enabled Trustable Internet of Things

   • Zhitao Wan, Minqiang Cai, Xiuping Hua, Jinqing Yang, Xianghua Lin

   Pages 61-76

7. Decision Support for Patient Discharge in Hospitals – Analyzing the Relationship Between Length of Stay and Readmission Risk, Cost, and Profit

   • Isabella Eigner, Freimut Bodendorf

   Pages 77-84

8. AIServiceX: A Knowledge Graph-Based Intelligent Question-Answering System for Personal Services

   • Yao Sun, Wenming Gui, Cheng Han, Yan Zhang, Shudong Zhang

   Pages 85-92

9. Review for Influence of 5G on Industry Internet

   • Yang Liu, Liang-Jie Zhang, Chunxiao Xing

   Pages 93-100

10. A Fuzzy AHP and TOPSIS Approach for Web Service Selection

    • Sandile T. Mhlanga, Manoj Lall, Sunday O. Ojo

    Pages 101-111

11. Back Matter

    Pages 113-113

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This book constitutes the refereed proceedings of the 16th World Congress on Services, SERVICES 2020, held as part of the Services Conference Federation, SCF 2020, in Honolulu, HI, USA, in September 2020. The conference was held virtually due to the COVID-19 pandemic.The 5 full papers and 4 short papers presented were carefully reviewed and selected from 10 submissions. The papers cover topics in the field of software engineering foundations and applications with a focus on novel approaches for engineering requirements, design and architectures, testing, maintenance and evolution, model-driven development, software processes, metrics, quality assurance and new software economics models, search-based software engineering, benefiting day-to-day services sectors and derived through experiences, with appreciation to scale, pragmatism, transparency, compliance and/or dependability.

• artificial intelligence
• blockchain
• commerce
• computer networks
• computer security
• computer systems
• cryptocurrency
• cryptography
• data communication systems
• databases
• distributed computer systems
• distributed database systems
• economics
• information technology
• network protocols
• software architecture
• software design
• software engineering

• University of Sao Paulo, São Paulo, Brazil

  Joao Eduardo Ferreira

• University of Pittsburgh, Pittsburgh, USA

  Balaji Palanisamy

• Shenzhen Institutes of Advanced Technology, Chinese Academy of Sciences, Shenzhen, China

  Kejiang Ye

• Deloitte Consulting, New York, USA

  Siva Kantamneni

• Kingdee International Software Group Co., Ltd, Shenzhen, China

  Liang-Jie Zhang

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