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Chatbot Research and Design

Third International Workshop, CONVERSATIONS 2019, Amsterdam, The Netherlands, November 19–20, 2019, Revised Selected Papers

  • Conference proceedings
  • © 2020

Overview

Editors:
  1. Asbjørn Følstad

    1. SINTEF, Oslo, Norway

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  2. Theo Araujo

    1. University of Amsterdam, Amsterdam, The Netherlands

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  3. Symeon Papadopoulos

    1. CERTH-ITI, Thessaloniki, Greece

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  4. Effie Lai-Chong Law

    1. University of Leicester, Leicester, UK

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  5. Ole-Christoffer Granmo

    1. University of Agder, Grimstad, Norway

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  6. Ewa Luger

    1. University of Edinburgh, Edinburgh, UK

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  7. Petter Bae Brandtzaeg

    1. University of Oslo, Oslo, Norway

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Part of the book series: Lecture Notes in Computer Science (LNCS, volume 11970)

Part of the book sub series: Information Systems and Applications, incl. Internet/Web, and HCI (LNISA)

Included in the following conference series:

Conference proceedings info: CONVERSATIONS 2019.

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Table of contents (18 papers)

  1. Front Matter

    Pages i-xii
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  2. User and Communication Studies

    1. Front Matter

      Pages 1-1
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    2. Conversational Agents in Healthcare: Using QCA to Explain Patients’ Resistance to Chatbots for Medication

      • Lea Müller, Jens Mattke, Christian Maier, Tim Weitzel
      Pages 3-18

    3. An Approach for Ex-Post-Facto Analysis of Knowledge Graph-Driven Chatbots – The DBpedia Chatbot

      • Rricha Jalota, Priyansh Trivedi, Gaurav Maheshwari, Axel-Cyrille Ngonga Ngomo, Ricardo Usbeck
      Pages 19-33

    4. Privacy Concerns in Chatbot Interactions

      • Carolin Ischen, Theo Araujo, Hilde Voorveld, Guda van Noort, Edith Smit
      Pages 34-48

  3. User Experience and Design

    1. Front Matter

      Pages 49-49
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    2. Creating Humanlike Chatbots: What Chatbot Developers Could Learn from Webcare Employees in Adopting a Conversational Human Voice

      • Christine Liebrecht, Charlotte van Hooijdonk
      Pages 51-64

    3. The Conversational Agent “Emoty” Perceived by People with Neurodevelopmental Disorders: Is It a Human or a Machine?

      • Fabio Catania, Eleonora Beccaluva, Franca Garzotto
      Pages 65-78

    4. Gender Bias in Chatbot Design

      • Jasper Feine, Ulrich Gnewuch, Stefan Morana, Alexander Maedche
      Pages 79-93

    5. Conversational Web Interaction: Proposal of a Dialog-Based Natural Language Interaction Paradigm for the Web

      • Marcos Baez, Florian Daniel, Fabio Casati
      Pages 94-110

  4. Chatbots for Collaboration

    1. Front Matter

      Pages 111-111
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    2. Designing Chatbots for Guiding Online Peer Support Conversations for Adults with ADHD

      • Oda Elise Nordberg, Jo Dugstad Wake, Emilie Sektnan Nordby, Eivind Flobak, Tine Nordgreen, Suresh Kumar Mukhiya et al.
      Pages 113-126

    3. Towards Chatbots to Support Bibliotherapy Preparation and Delivery

      • Patrick McAllister, James Kerr, Michael McTear, Maurice Mulvenna, Raymond Bond, Karen Kirby et al.
      Pages 127-142

    4. CivicBots – Chatbots for Supporting Youth in Societal Participation

      • Kaisa Väänänen, Aleksi Hiltunen, Jari Varsaluoma, Iikka Pietilä
      Pages 143-157

    5. Using Theory of Mind to Assess Users’ Sense of Agency in Social Chatbots

      • Evelien Heyselaar, Tibor Bosse
      Pages 158-169
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  1. Chatbot Research and Design

Keywords

About this book

This book constitutes the refereed proceedings of the Third International Workshop on Chatbot Research and Design, CONVERSATIONS 2019, held in Amsterdam, The Netherlands, in November 2019. The 18 revised full papers presented in this volume were carefully reviewed and selected from 31 submissions.
The papers are grouped in the following topical sections: user and communication studies user experience and design, chatbots for collaboration, chatbots for customer service, and chatbots in education.

Editors and Affiliations

  • SINTEF, Oslo, Norway

    Asbjørn Følstad

  • University of Amsterdam, Amsterdam, The Netherlands

    Theo Araujo

  • CERTH-ITI, Thessaloniki, Greece

    Symeon Papadopoulos

  • University of Leicester, Leicester, UK

    Effie Lai-Chong Law

  • University of Agder, Grimstad, Norway

    Ole-Christoffer Granmo

  • University of Edinburgh, Edinburgh, UK

    Ewa Luger

  • University of Oslo, Oslo, Norway

    Petter Bae Brandtzaeg

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