Dynamic Business Process Management in the Knowledge Economy

This book describes modern dynamic business process management (dynamic BPM), which is considerably different from traditional BPM from 20, 10, or even 5 years ago. It demonstrates why traditional BPM is not sufficient in the knowledge economy (KE), while also highlighting the opportunities provided by dynamic BPM – the form of management that practitioners and academics deal with on a daily basis. This involves mastering and implementing e.g. case management, process mining, and RPA, and integrating them with knowledge management. But more importantly, dynamic BPM makes full use of the dynamism of knowledge workers: the people who actually create innovative products and services tailored to the specific needs of clients.

The book was primarily written for those managers who see advantageous opportunities amidst the ongoing changes. Accordingly, it focuses more on innovations emerging from practice than on theoretical, academic reflection. In addition to helping organizations operating in the KE to prepare for and implement process management, the book is intended as a source of inspiration for process management researchers and iBPMS system vendors.

“Although process management has been around for many years, the dynamic aspects of work caused by change, people, and new technologies create new challenges. Still many digitization initiatives fail because of process management problems. Organizations need to leverage intellectual capital and abundantly available data to develop their BPM capabilities. This book provides a holistic view on the matter.” (Prof. Wil van der Aalst, Process and Data Science, RWTH Aachen University, Germany) 

“Dr Marek Szelągowski of the Systems Research Institute Polish Academy of Sciences has written an interesting and thoroughly researched Eastern European perspective on the intersection of process management in the knowledge economy”. (Prof. Andrew Spanyi, BPM Institute, USA)

“The book is undoubtedly the first one that analyzes the phenomenon of process management in such a wide range and approaches this issue in such a comprehensive manner. In addition, it is also the first item on our publishing market, which undermines the paradigm of traditional process management towards its dynamization. This ambitious goal has been achieved positively”. (Prof. Witold Chmielarz, University of Warsaw, Poland)

“This innovative book describes a unique combination of process management, knowledge management, and new technologies such as artificial intelligence. These components are the future of work in leading organizations.” (Thomas H. Davenport, Distinguished Professor, Babson College and Research Fellow, MIT Initiative on the Digital Economy, Author of Process Innovation, Working Knowledge, and The AI Advantage)

“We hear a lot about intelligent business process management these days. However much of what we see and hear comes from Silicone Valley companies with something to sell. But now, here is an extraordinarily valuable international perspective from dr Marek Szelągowski of the Systems Research Institute Polish Academy of Sciences. Read it and broaden your perspective on dynamic process management in the Knowledge Economy.” (Peter Fingar, author of BPM: The Next Wave)