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Digital Business Analysis

  • Textbook
  • © 2019

Overview

Authors:
  1. Fredrik Milani

    1. Information Systems, University of Tartu, Tartu, Estonia

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  • Discusses various aspects of business analysis work with enough detail and examples, making it suitable for self-study and as a basis for courses on business analysis

  • Covers the entire business analysis process, from external business context to solution evaluation

  • Includes numerous illustrative examples and classroom-tested case studies for students to test their skills and for instructors to use as a basis for discussions or homework/assignments

  • Is aligned with the Business Analysis Body of Knowledge (BABOK Guide) by the International Institute of Business Analysis (IIBA)

  • Frames business analysis within the context of digital technologies

  • Accompanied by a website (https://babook.cs.ut.ee) that includes additional resources

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Table of contents (21 chapters)

  1. Front Matter

    Pages i-xvii
    Download chapter PDF

  2. Introduction to Business Analysis

    • Fredrik Milani
    Pages 1-29

  3. External Business Context

    • Fredrik Milani
    Pages 31-45

  4. Internal Business Context

    • Fredrik Milani
    Pages 47-77

  5. Strategic Business Analysis

    • Fredrik Milani
    Pages 79-91

  6. Elicitation and Collaboration

    • Fredrik Milani
    Pages 93-109

  7. Business Analysis Plan and Monitoring

    • Fredrik Milani
    Pages 111-125

  8. Plan Stakeholder Engagement

    • Fredrik Milani
    Pages 127-142

  9. Business Needs, Scope, and Products

    • Fredrik Milani
    Pages 143-164

  10. Business Processes

    • Fredrik Milani
    Pages 165-188

  11. Metrics

    • Fredrik Milani
    Pages 189-198

  12. Data and Information Systems

    • Fredrik Milani
    Pages 199-222

  13. Problem Analysis

    • Fredrik Milani
    Pages 223-236

  14. Future State Analysis

    • Fredrik Milani
    Pages 237-250

  15. Change Strategy

    • Fredrik Milani
    Pages 251-274

  16. Design Solution

    • Fredrik Milani
    Pages 275-310

  17. Requirement Elicitation Using Business Process Models

    • Fredrik Milani
    Pages 311-319

  18. Vendor Assessment

    • Fredrik Milani
    Pages 321-333

  19. Deliver Solution

    • Fredrik Milani
    Pages 335-356

  20. Evaluate Solution

    • Fredrik Milani
    Pages 357-361
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Keywords

About this book

This book frames business analysis in the context of digital technologies. It introduces modern business analysis techniques, including a selection of those in the Business Analysis Body of Knowledge (BABOK) by the International Institute of Business Analysis (IIBA), and exemplifies them by means of digital technologies applied to solve problems or exploit new business opportunities. It also includes in-depth case studies in which business problems and opportunities, drawn from real-world scenarios, are mapped to digital solutions. The work is summarized in seven guiding principles that should be followed by every business analyst.


This book is intended mainly for students in business informatics and related areas, and for professionals who want to acquire a solid background for their daily work. It is suitable both for courses and for self-study. Additional teaching materials such as lecture videos, slides, question bank, exams, and seminar materials are accessible on the companion web-page.

Authors and Affiliations

  • Information Systems, University of Tartu, Tartu, Estonia

    Fredrik Milani

About the author

Fredrik Milani is a Lecturer at the University of Tartu, Estonia. He is also the Program Manager for the Digital Business Analysis module – a set of courses that provide students with a formal study program in business analysis. He has worked as a business analyst for more than a decade before earning his PhD. He has taught business analysis both in academia and as a professional trainer and is currently actively researching digital technologies and business process innovation.

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