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Developing IT Staff

A Practical Approach

  • Textbook
  • © 2001

Overview

Authors:
  1. Mary Clarkson

    1. Barclaycard, Northampton, UK

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  • SPECIFICALLY ADDRESSES TRAINING AND DEVELOPMENT ISSUES IN THE CONTEXT OF AN IT DEPARTMENT OF TECHNICAL SPECIALISTS
  • A PRACTICAL GUIDE DESIGNED TO PROVIDE EASY REFERENCE
  • AS DISCUSSING RELEVANT ISSUES
  • Includes supplementary material: sn.pub/extras

Part of the book series: Practitioner Series (PRACT.SER.)

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Table of contents (12 chapters)

  1. Front Matter

    Pages i-xvii
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  2. Background

    • Mary Clarkson
    Pages 1-8

  3. Spotting the Training Need and Getting SMART

    • Mary Clarkson
    Pages 9-18

  4. Choosing between Training Methods — Short-term Options

    • Mary Clarkson
    Pages 19-40

  5. Choosing between Training Methods — Long-term Options

    • Mary Clarkson
    Pages 41-63

  6. Learner Support

    • Mary Clarkson
    Pages 65-84

  7. Evaluation: Was It Worth It?

    • Mary Clarkson
    Pages 85-101

  8. Career Development

    • Mary Clarkson
    Pages 103-114

  9. Skill Assessment

    • Mary Clarkson
    Pages 115-127

  10. Soft Skills — Can They Be Taught?

    • Mary Clarkson
    Pages 129-141

  11. Wider Organizational Picture

    • Mary Clarkson
    Pages 143-164

  12. Trainees: New Entrants to IT

    • Mary Clarkson
    Pages 165-175

  13. Into the Future

    • Mary Clarkson
    Pages 177-185

  14. Back Matter

    Pages 187-198
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Keywords

About this book

IT Training is, or should be, a major interest of any IT activity. But where to find out information about the ramifications of IT Training, and in a practical and readable form? Mary Clarkson's book is the answer. Developing IT Staff. A Practical Approach can be read as a training manual for IT Trainers, or as a reference handbook, or even as a series of vignettes concerning various aspects of IT Training. The book is a model of clear well-structured writing, obviously a follower of Nietzsche's quote: "It takes less time to learn how to write nobly than how to write lightly and straightforwardly" . The book is primarily aimed at team leaders in IT departments, but should also be useful in helping people who are not team leaders to understand the learning process for themselves. It provides practical guidelines on how the team leader can get people started on their skill development and support them through the learning process. It is exemplified with real exam­ ples of life as a technical specialist, and as an IT training manager. I believe that any IT concern should own this book, be it business, govern­ ment, education etc. The learning process continues indefinitely. This book assists it.

Authors and Affiliations

  • Barclaycard, Northampton, UK

    Mary Clarkson

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