Authors:
- Written from an organisational perspective, unlike its competitors which address the managerial, technical or economic issues
- Focuses on web use for doing business
Part of the book series: Practitioner Series (PRACT.SER.)
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Table of contents (16 chapters)
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Front Matter
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The Story of the Dozen Challenges
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Front Matter
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Electronic Service Management
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Front Matter
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Back Matter
About this book
Managing Electronic Services provides an easy to read and practical guide to portal-electronic services development in the public sector. The book takes an organisational perspective asking 'How do you make things work in your organisation and in relation to your customers or users?' By integrating the managerial, technical and economic issues, the authors can put them into context with the need to understand user requirements and expectations.
Lots of examples are provided, giving tips on how to avoid many of the pitfalls you might meet along the way, and showing you how to diagnose potential problems and find ways of dealing with them effectively.
Authors and Affiliations
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Department of Informatics, Umeå University, Sweden
Åke Grönlund
Bibliographic Information
Book Title: Managing Electronic Services
Book Subtitle: A Public Sector Perspective
Authors: Åke Grönlund
Series Title: Practitioner Series
DOI: https://doi.org/10.1007/978-1-4471-0511-4
Publisher: Springer London
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eBook Packages: Springer Book Archive
Copyright Information: Springer-Verlag London 2000
Softcover ISBN: 978-1-85233-281-5Published: 26 June 2000
eBook ISBN: 978-1-4471-0511-4Published: 06 December 2012
Series ISSN: 1439-9245
Edition Number: 1
Number of Pages: XXX, 238
Number of Illustrations: 14 b/w illustrations
Topics: Information Systems Applications (incl. Internet), Multimedia Information Systems, IT in Business, User Interfaces and Human Computer Interaction