Overview
- Proposes an engineering version of Web 2.0 to transform customer relationships
- Provides a multi-disciplinary approach to the combination of emotion and engineering
- Contains numerous figures
- Includes supplementary material: sn.pub/extras
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Table of contents (21 chapters)
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Front Matter
Keywords
About this book
About the authors
Shuichi Fukuda received his doctoral degree in Mechanical Engineering from the University of Tokyo. After working in the Department of Precision Machinery, University of Tokyo, he moved to the Welding Research Institute, Osaka University. Later he worked concurrently at the Institute of Industrial Science, University of Tokyo. He became Full Professor of Systems and Management Engineering at the Tokyo Metropolitan Institute of Technology and was also Visiting Professor at West Virginia University, Stanford University, Osaka University and Cranfield University. Since his retirement, he has continued in his position as Visiting Professor at Cranfield University, as well as working as Consulting Professor at Stanford University and concurrently as Visiting Professor at the Open University of Japan.
Bibliographic Information
Book Title: Emotional Engineering
Book Subtitle: Service Development
Editors: Shuichi Fukuda
DOI: https://doi.org/10.1007/978-1-84996-423-4
Publisher: Springer London
eBook Packages: Engineering, Engineering (R0)
Copyright Information: Springer-Verlag London Limited 2011
Hardcover ISBN: 978-1-84996-422-7Published: 23 November 2010
Softcover ISBN: 978-1-4471-5714-4Published: 04 December 2014
eBook ISBN: 978-1-84996-423-4Published: 26 November 2010
Edition Number: 1
Number of Pages: XVIII, 395
Topics: Engineering Economics, Organization, Logistics, Marketing, Operations Management, Computers and Society, Engineering Design