Information management

1. Front Matter

   Pages i-xi

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2. Introduction: of capital importance

   1. Introduction: of capital importance

      • Leslie Willcocks

      Pages 1-27

3. Overviews

   1. Front Matter

      Pages 29-29

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   2. Why companies invest in information technology

      • C. James Bacon

      Pages 31-47

   3. Evaluating the feasibility of information systems investments: recent UK evidence and new approaches

      • Leslie Willcocks, Stephanie Lester

      Pages 49-77

4. The Strategic Dimension

   1. Front Matter

      Pages 79-79

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   2. A portfolio approach to evaluating information systems investments and setting priorities

      • John Ward

      Pages 81-97

   3. Evaluating your computer investment strategy

      • Glen Peters

      Pages 99-112

   4. The real value of strategy formulation for information technology

      • Malcolm Iliff

      Pages 113-131

   5. Assessing the value of strategic information technology investments

      • Brian L. Dos Santos

      Pages 133-148

5. Techniques

   1. Front Matter

      Pages 149-149

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   2. Justifying IT investments

      • Beat Hochstrasser

      Pages 151-169

   3. Information economics: a practical approach to valuing information systems

      • Devra Wiseman

      Pages 171-187

   4. Beyond return on investment

      • Tom Coleman, Mark Jamieson

      Pages 189-205

   5. Risk and information systems: developing the analysis

      • Leslie Willcocks, Helen Margetts

      Pages 207-230

6. Process and Perspectives

   1. Front Matter

      Pages 231-231

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   2. Responsibility for IT: a grey area of management

      • Catherine Griffiths

      Pages 233-251

   3. Evaluation of information systems investments: towards multiple perspectives

      • Veronica Symons

      Pages 253-268

7. Back Matter

   Pages 269-272

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Survey and study background In an effort to gain some answers on the 1ST capital investment (project selection) decision criteria used in practice, a survey was undertaken in 1990 of 80 American, British, Australian and New Zealand companies. A one-page survey form was used that provided 15 possible 1ST investment criteria, a means of indicating whether they are used or not, the percentage of projects to which each criterion is applied, and an overall ranking in terms of total project value for each criterion. The criteria are shown in Table 2.1. The criteria are categorized into financial, management, and development criteria. They were developed, first, through interviews with some 20 chief information officers (CIOs) in Britain and the United States. These CIOs were questioned on what criteria their organizations use in selecting 1ST investment projects, with the aim of developing a full list of the criteria used in practice. Secondly, the criteria and the form were tested and refined in a pilot study with some 12 companies. The criteria used in the survey and listed in Table 2.1 are primary level criteria.

• Information Technology (IT)
• information management
• information system
• management
• organization
• strategy

• Oxford Institute of Information Management, Templeton College, University of Oxford, UK

  Leslie Willcocks

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