Skip to main content
SpringerLink
Log in

The Practice of Quality Management

  • Book
  • © 1997

Overview

Editors:
  1. Phillip J. Lederer

    1. William E. Simon Graduate School of Business Administration, University of Rochester, USA

    View editor publications

    You can also search for this editor in PubMed   Google Scholar

  2. Uday S. Karmarkar

    1. Anderson Graduate School of Management, University of California, Los Angeles, USA

    View editor publications

    You can also search for this editor in PubMed   Google Scholar

This is a preview of subscription content, log in via an institution to check access.

Access this book

Log in via an institution
eBook USD 129.00
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book USD 169.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book USD 169.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Other ways to access

Licence this eBook for your library

Institutional subscriptions

Table of contents (11 chapters)

  1. Front Matter

    Pages i-vii
    Download chapter PDF

  2. Introduction to the Volume

    1. Introduction to the Volume

      • Phillip J. Lederer
      Pages 1-7

  3. Performance of Total Quality Management

    1. An Exploratory Empirical Investigation of the Effects of Total Quality Management on Corporate Performance

      • Sherry L. Jarrell, George S. Easton
      Pages 9-53

  4. Understanding Total Quality Management

    1. Quality Activities and Quality Performance of Japanese and U.S. Firms in the Printed Circuit Board Industry

      • Arthur J. Swersey, Shigeru Ishii, Hiroshi Takamori
      Pages 55-98

    2. Cost, Quality and Customer Satisfaction of Software Products: A Field Study

      • Mayuram S. Krishnan, Sunder Kekre, Charles H. Kriebel, Tridas Mukhopadhyay, Marc Kellner, Kannan Srinivasan
      Pages 99-116

    3. Measuring Product Development to Improve the Quality of the Process

      • Abbie Griffin
      Pages 117-145

    4. The Impact of Knowledge on Quality

      • Amit Shankar Mukherjee, Luk N. Van Wassenhove
      Pages 147-165

    5. Quality Management in Services: Analysis and Measurement

      • Uday M. Apte, Uday S. Karmarkar, Richard Pitbladdo
      Pages 167-193

  5. Organizations and Total Quality Management

    1. Science, Specific Knowledge and Total Quality Management

      • Karen Hopper Wruck, Michael C. Jenson
      Pages 195-235

    2. Introduction of Quality-Driven Team-Based Systems: Issues at the Boundary Ofoperations Management and Industrial Relations

      • Sriram Dasu, Christopher Erickson, Jovan Grahovac
      Pages 237-262

  6. Using Total Quality Management

    1. Deploying Total Quality Managementat the University of Pennsylvania

      • Paul R. Kleindorfer
      Pages 263-274

    2. The Mess at Plastron: A Case History of an SPC Startup

      • Peter J. Kolesar
      Pages 275-311

  7. Back Matter

    Pages 313-320
    Download chapter PDF
Back to top

Keywords

About this book

The Practice of Quality Management presents the results of eleven ground-breaking research projects in quality management. It is the first collection of research papers by academics in this area. The projects are empirical studies on total quality management that suggest new ways to think about quality. The objective of the research found in this book is to develop theory and to assist practice. Thus, this volume is of interest to both academic researchers and practising managers.
The chapters fall into four categories: `Performance', `Understanding TQM', `Organizations', and `Using TQM'. All of the chapters show that there are many different applications and research issues associated with quality. The chapters on `Understanding TQM' suggest that it is possible to develop and test theories of quality. The chapters on `Performance' demonstrate that studies of the operational and financial effect of quality can yield positive results. Many thinkers on quality consider that organizational impacts of quality are the most important drivers of the quality process. The chapters on `Organizations' present evidence on how quality programs affect human resource management, and organizational structure. Finally, the chapters on `Using TQM' present several studies of applications of quality management.

Editors and Affiliations

  • William E. Simon Graduate School of Business Administration, University of Rochester, USA

    Phillip J. Lederer

  • Anderson Graduate School of Management, University of California, Los Angeles, USA

    Uday S. Karmarkar

Bibliographic Information

Publish with us

Policies and ethics

Back to top

Search

Navigation