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Creating Value in Financial Services

Strategies, Operations and Technologies

  • Book
  • © 2000

Overview

Editors:
  1. Edward L. Melnick

    1. Stern School of Business, New York University, USA

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  2. Praveen R. Nayyar

    1. Stern School of Business, New York University, USA

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  3. Michael L. Pinedo

    1. Stern School of Business, New York University, USA

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  4. Sridhar Seshadri

    1. Stern School of Business, New York University, USA

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Table of contents (24 chapters)

  1. Front Matter

    Pages i-xxi
    Download chapter PDF

  2. Creating Value in Financial Services

    1. Creating Value in Financial Services

      • Edward L. Melnick, Praveen R. Nayyar, Michael L. Pinedo, Sridhar Seshadri
      Pages 1-20

  3. Customer Value Focused Strategies

    1. Front Matter

      Pages 21-21
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    2. The Changing Global Environment of Financial Services

      • Alexander Rinnooy Kan
      Pages 23-35

    3. Universal Banking: Does It Work?

      • David Rogers
      Pages 37-52

    4. Universal Banking: A Shareholder Value Perspective

      • Ingo Walter
      Pages 53-83

    5. Redefining Customer Relationships in the Age of the Ascendant Consumer

      • Thomas L. Monahan III
      Pages 85-102

    6. Out of the Fog: Creating Value by Assembling and Managing a Portfolio of Services

      • Praveen R. Nayyar
      Pages 103-129

    7. Challenges of Product Delivery in Emerging Markets

      • Akshaya Bhargava
      Pages 131-141

    8. Modeling Services of Financial Institutions in Emerging Markets

      • Edward L. Melnick
      Pages 143-153

  4. Customer Value Focused Services

    1. Front Matter

      Pages 155-155
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    2. Creating Value: Evolution and Management of Financial Derivatives

      • John O. Matthews, Cathy A. Rusinko
      Pages 157-177

    3. Electronic Commerce and Financial Services: Going for Broke

      • Andrew Hosking, Ajit Kambil, Amanda Lister
      Pages 179-193

    4. The Internet Channel Revolution: The Case of Charles Schwab

      • Sanjeev Dewan, Haim Mendelson
      Pages 195-218

    5. Lessons from Developing the Yield Book

      • Ernest Battifarano
      Pages 219-250

  5. Customer Value Focused Systems

    1. Front Matter

      Pages 251-251
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    2. Impending Revolution in Corporate Information Technology Departments

      • Kevin McGilloway
      Pages 253-266

    3. Financial Service Networks: Access, Cost Structure and Competition

      • Uday S. Karmarkar
      Pages 267-287

    4. The Potential for Virtual Work to Enhance Value in Financial Services Firms

      • Roger L. M. Dunbar, Raghu Garud
      Pages 289-302

    5. Designing Electronic Market Institutions for Bond Trading

      • Ming Fan, Jan Stallaert, Andrew B. Whinston
      Pages 303-325
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Keywords

About this book

Creating Value in Financial Services is a compilation of state-of-the-art views of leading academics and practitioners on how financial service firms can succeed in today's competitive environment. The book is based on two conferences held at New York University: the first, `Creating Value in Financial Services', held in March 1997, and the second, `Operations and Productivity in Financial Services', in April 1998.
The book is essentially designed to be a compendium of leading edge thinking and practice in the management of financial services firms. There is no book today that has this focus. It contains ideas that can apply to other service industries. Topics addressed are increasingly important worldwide as the financial services industries consolidate and search for innovative new directions and ways to create value in a fiercely competitive environment.

Editors and Affiliations

  • Stern School of Business, New York University, USA

    Edward L. Melnick, Praveen R. Nayyar, Michael L. Pinedo, Sridhar Seshadri

Bibliographic Information

  • Book Title: Creating Value in Financial Services

  • Book Subtitle: Strategies, Operations and Technologies

  • Editors: Edward L. Melnick, Praveen R. Nayyar, Michael L. Pinedo, Sridhar Seshadri

  • DOI: https://doi.org/10.1007/978-1-4615-4605-4

  • Publisher: Springer New York, NY

  • eBook Packages: Springer Book Archive

  • Copyright Information: Springer Science+Business Media New York 2000

  • Hardcover ISBN: 978-0-7923-8572-1Published: 31 December 1999

  • Softcover ISBN: 978-1-4613-7081-9Published: 08 October 2012

  • eBook ISBN: 978-1-4615-4605-4Published: 06 December 2012

  • Edition Number: 1

  • Number of Pages: XXI, 484

  • Topics: Finance, general, Operations Management, Operations Research/Decision Theory

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