Knowledge Management

1. Front Matter

   Pages i-xii

   PDF

2. Background

   1. Front Matter

      Pages 1-1

      PDF

   2. Introduction

      • Herwig Rollett

      Pages 3-7

   3. Two Complementary Views

      • Herwig Rollett

      Pages 9-18

   4. Lessons Learned from Past Projects

      • Herwig Rollett

      Pages 19-32

3. Processes

   1. Front Matter

      Pages 33-33

      PDF

   2. Knowledge Planning

      • Herwig Rollett

      Pages 35-43

   3. Creating Knowledge

      • Herwig Rollett

      Pages 45-55

   4. Integrating Knowledge

      • Herwig Rollett

      Pages 57-67

   5. Organizing Knowledge

      • Herwig Rollett

      Pages 69-81

   6. Transferring Knowledge

      • Herwig Rollett

      Pages 83-95

   7. Maintaining Knowledge

      • Herwig Rollett

      Pages 97-106

   8. Assessing Knowledge

      • Herwig Rollett

      Pages 107-116

4. Technologies

   1. Front Matter

      Pages 117-117

      PDF

   2. Communication

      • Herwig Rollett

      Pages 119-127

   3. Collaboration

      • Herwig Rollett

      Pages 129-137

   4. Content Creation

      • Herwig Rollett

      Pages 139-146

   5. Content Management

      • Herwig Rollett

      Pages 147-153

   6. Adaptation

      • Herwig Rollett

      Pages 155-162

   7. eLearning

      • Herwig Rollett

      Pages 163-171

A compact guide to knowledge management, this book makes the subject accessible without oversimplifying it. Organizational issues like strategy and culture are discussed in the context of typical knowledge management processes. The focus is always on pointing out all the issues that need to be taken into account in order to make knowledge management a success. The book then goes on to explore the role of information technology as an enabler of knowledge management relating various technologies to the knowledge management processes, showing the reader what can, and what cannot, be achieved through technology. Throughout the book, references to lessons learned from past projects underline the arguments. Managers will find this book a valuable guide for implementing their own initiatives, while researchers and system designers will find plenty of ideas for future work.

• Information Technology (IT)
• Planning
• artificial intelligence
• communication
• content management
• hardware
• intelligence
• knowledge
• knowledge management
• management
• organization
• strategy

Policies and ethics