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  • Book
  • © 1993

Making Quality Happen

A Step By Step Guide to Winning the Quality Revolution

Authors:

  1. Roderick M. McNealy

    1. Johnson & Johnson, Health Care Systems Inc., USA

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Table of contents (12 chapters)

  1. Front Matter

    Pages i-xi
    PDF

  2. Why Quality?

    • Roderick M. McNealy
    Pages 1-21

  3. What is Quality?

    • Roderick M. McNealy
    Pages 23-47

  4. How?

    • Roderick M. McNealy
    Pages 49-58

  6. Implementation action 2 Quality implementation team

    • Roderick M. McNealy
    Pages 67-75

  7. Implementation action 3 Quality training

    • Roderick M. McNealy
    Pages 77-95

  9. Implementation action 5 Corrective action

    • Roderick M. McNealy
    Pages 115-132

  10. Implementation action 6 Quality council

    • Roderick M. McNealy
    Pages 133-139

  11. Implementation action 7 Communication

    • Roderick M. McNealy
    Pages 141-161

  13. Epilogue: Continuous improvement

    • Roderick M. McNealy
    Pages 179-191

  14. Back Matter

    Pages 193-196
    PDF
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About this book

Making Quality Happen presents a user friendly, customer focused approach for implementing Quality Improvement process in any type of organisation. The author draws upon personal experience of workin with over fifty different organisations and shows how to make quality an integral part of your professional life, not an added or extraneous feature.
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Keywords

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Reviews

From the first edition I can recommend the publication without reservation. - Manufacturing Engineer
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Authors and Affiliations

  • Johnson & Johnson, Health Care Systems Inc., USA

    Roderick M. McNealy

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Bibliographic Information

  • Book Title: Making Quality Happen

  • Book Subtitle: A Step By Step Guide to Winning the Quality Revolution

  • Authors: Roderick M. McNealy

  • DOI: https://doi.org/10.1007/978-1-4613-0445-6

  • Publisher: Springer New York, NY

  • eBook Packages: Springer Book Archive

  • Copyright Information: Roderick M. McNealy 1993

  • Softcover ISBN: 978-0-412-73530-1Published: 31 March 1996

  • eBook ISBN: 978-1-4613-0445-6Published: 06 December 2012

  • Edition Number: 1

  • Number of Pages: 208

  • Number of Illustrations: 1 b/w illustrations

  • Topics: Operations Management

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Buy it now

eBook USD 39.99
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book USD 54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Other ways to access

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