ISO 9000-3

1. Front Matter

   Pages i-xiii

   PDF

2. Introduction

   • Raymond Kehoe, Alka Jarvis

   Pages 1-2

3. Introduction to ISO 9000

   • Raymond Kehoe, Alka Jarvis

   Pages 3-5

4. Overview of Software Engineering

   • Raymond Kehoe, Alka Jarvis

   Pages 7-17

5. ISO 9000-3: Theory, Concept, Themes, Interpretation, and Critique

   • Raymond Kehoe, Alka Jarvis

   Pages 19-24

6. ISO 9000-3: Scope and Overview

   • Raymond Kehoe, Alka Jarvis

   Pages 25-36

7. Supplier Management Responsibility

   • Raymond Kehoe, Alka Jarvis

   Pages 37-43

8. Purchaser Management Responsibility

   • Raymond Kehoe, Alka Jarvis

   Pages 45-50

9. The Supplier’s Quality System

   • Raymond Kehoe, Alka Jarvis

   Pages 51-57

10. The Purchaser and Supplier Contract

    • Raymond Kehoe, Alka Jarvis

    Pages 59-66

11. Identify the Purchaser’s Requirements

    • Raymond Kehoe, Alka Jarvis

    Pages 67-70

12. Development Planning

    • Raymond Kehoe, Alka Jarvis

    Pages 71-85

13. Design and Implementation

    • Raymond Kehoe, Alka Jarvis

    Pages 87-91

14. Testing and Validation

    • Raymond Kehoe, Alka Jarvis

    Pages 93-102

15. Purchaser Acceptance

    • Raymond Kehoe, Alka Jarvis

    Pages 103-110

16. Software Maintenance

    • Raymond Kehoe, Alka Jarvis

    Pages 111-120

17. Configuration Management

    • Raymond Kehoe, Alka Jarvis

    Pages 121-131

18. Document Control

    • Raymond Kehoe, Alka Jarvis

    Pages 133-138

19. Quality Records

    • Raymond Kehoe, Alka Jarvis

    Pages 139-141

20. Measurement, Rules, and Tools

    • Raymond Kehoe, Alka Jarvis

    Pages 143-147

Purpose The purpose of this book is to provide the reader with an understanding of the ISO 9000-3 guideline and how it applies to the specification, development, test, and maintenance of software. We will show that the basic practices and procedures that define software engineering and the ISO guideline are, for all intents and purposes, one and the same. We hope that the readers of this book will use the information found within not only to pass the certification audit but as a tool to be used to create the well-managed engineering environment needed to create reliable, well­ engineered products in a consistent manner. Audience This book is intended for senior software engineers, software managers, and non­ software managers within software organizations whose aim is to create an engi­ neering environment within their company or organization. In addition, individ­ uals outside the software organization who have responsibility for the specification of the software product and preparing their organization to take ownership of the developed product will find this book of great interest. Finally, those who must choose software companies to do business with or audit software companies to determine their ability to engineer and maintain a software product will find this book helpful. 2 Introduction Overview This book is made up of twenty-four chapters that can be grouped into four sections. Chapter 1 through Chapter 4 set the basis for the following chapters that deal directly with the guideline.

• ISO 9000
• configuration management
• design
• development
• organization
• software
• software engineering
• validation

• San Jose, USA

  Raymond Kehoe

• Palo Alto, USA

  Alka Jarvis

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