Editors:
- Enables the reader to design, improve and scale service systems for practical business and societal purposes
- Presents contributions from cross-disciplines and multiple angles
- Provides a wealth of key concepts in the development of service science advancement
- Includes supplementary material: sn.pub/extras
Part of the book series: Service Science: Research and Innovations in the Service Economy (SSRI)
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Table of contents (18 chapters)
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Front Matter
About this book
Service Systems Implementation provides the latest applications and practices aimed at improving the key performance indicators of service systems, especially those related to service quality, service productivity, regulatory compliance, and sustainable service innovation. The book presents action-oriented, application-oriented, design science-oriented (artifacts building: constructs, models, methods and instantiations) and case study-oriented research with actionable results by illustrating techniques that can be employed in large scale, real world examples. The case studies will help visualize service systems along the four key dimensions of people, information, technology and value propositions which can help enable better integration between them towards higher value propositions.
The chapters, written by leading experts in the field, examine a wide range of substantive issues and implementations related to service science in various industries. These contributions also showcase the application of an array of research methods, including surveys, experiments, design science, case studies and frameworks, providing the reader with insights and guidelines to assist in building their own service systems, and thus, moving toward a more favorable service customer and provider experience.
Service Systems Implementation, along with its companion text, The Science of Service Systems, is designed to present multidisciplinary and multisectoral perspectives on the nature of service systems, on research and practice in service, and on the future directions to advance service science. These two volumes compose a collection of articles from those involved in the emerging area known as service science.
Editors and Affiliations
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Department of Information Systems, W. P. Carey School of Business, Tempe, USA
Haluk Demirkan
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IBM Research - Almaden, San Jose, USA
James C. Spohrer
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IBM Almaden Research Center, San Jose, USA
Vikas Krishna
Bibliographic Information
Book Title: Service Systems Implementation
Editors: Haluk Demirkan, James C. Spohrer, Vikas Krishna
Series Title: Service Science: Research and Innovations in the Service Economy
DOI: https://doi.org/10.1007/978-1-4419-7904-9
Publisher: Springer New York, NY
eBook Packages: Computer Science, Computer Science (R0)
Copyright Information: Springer Science+Business Media, LLC 2011
Hardcover ISBN: 978-1-4419-7903-2Published: 14 February 2011
Softcover ISBN: 978-1-4614-2807-7Published: 20 April 2013
eBook ISBN: 978-1-4419-7904-9Published: 07 February 2011
Series ISSN: 1865-4924
Series E-ISSN: 1865-4932
Edition Number: 1
Number of Pages: XXVI, 310
Topics: Management of Computing and Information Systems, Management, Operations Research/Decision Theory, IT in Business