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Table of contents (11 chapters)
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Front Matter
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Back Matter
About this book
Through eleven chapters, the book emphasizes information systems (IS) as the vehicle for redirecting the public sector towards its key customers.
The book stresses serious capability challenges inhibiting the digital transformation using activity and customer centric applications.
The dilettantes in the public sector are in need of upgrading, rethinking, and refocusing their use of IS.
There is a need to revisit the extensive use of digital wheelbarrows to transmit data, and complement the transactional focus with IT-enabled analysis of the activities.
There is also a need to recognize that IS are not just flashy and shining diamonds to be shown off on special occasions.
IS are, as most diamonds, manufactured products, part of the activities and intended for replacement whenever the diamonds are no longer suitable for serving their purpose - diamonds do not last forever.
Authors and Affiliations
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Copenhagen Business School, Denmark
Kim Viborg Andersen
Bibliographic Information
Book Title: E-government and Public Sector Process Rebuilding
Book Subtitle: Dilettantes, Wheel Barrows, and Diamonds
Authors: Kim Viborg Andersen
DOI: https://doi.org/10.1007/b116842
Publisher: Springer New York, NY
eBook Packages: Computer Science, Computer Science (R0)
Copyright Information: Springer-Verlag US 2005
Hardcover ISBN: 978-1-4020-7994-8Published: 20 July 2004
Softcover ISBN: 978-1-4419-5458-9Published: 04 November 2010
eBook ISBN: 978-1-4020-7995-5Published: 23 February 2006
Edition Number: 1
Number of Pages: IX, 223
Topics: Management of Computing and Information Systems, IT in Business, Computer Communication Networks, Computer Science, general