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Making Quality Happen

A Step By Step Guide to Winning the Quality Revolution

  • Book
  • © 1993

Overview

Authors:
  1. Roderick M. McNealy

    1. Johnson & Johnson, Health Care Systems Inc., USA

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Table of contents (12 chapters)

  1. Front Matter

    Pages i-xi
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  2. Why Quality?

    • Roderick M. McNealy
    Pages 1-21

  3. What is Quality?

    • Roderick M. McNealy
    Pages 23-47

  4. How?

    • Roderick M. McNealy
    Pages 49-58

  5. Implementation action 1 Management ownership of Quality and Quality Improvements

    • Roderick M. McNealy
    Pages 59-65

  6. Implementation action 2 Quality implementation team

    • Roderick M. McNealy
    Pages 67-75

  7. Implementation action 3 Quality training

    • Roderick M. McNealy
    Pages 77-95

  8. Implementation action 4 Management by fact: measurement and the cost of non-Quality

    • Roderick M. McNealy
    Pages 97-113

  9. Implementation action 5 Corrective action

    • Roderick M. McNealy
    Pages 115-132

  10. Implementation action 6 Quality council

    • Roderick M. McNealy
    Pages 133-139

  11. Implementation action 7 Communication

    • Roderick M. McNealy
    Pages 141-161

  12. What does a quality organization look like? — the Malcolm Baldridge National Quality Award, winning isn’t everything!

    • Roderick M. McNealy
    Pages 163-177

  13. Epilogue: Continuous improvement

    • Roderick M. McNealy
    Pages 179-191

  14. Back Matter

    Pages 193-196
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Keywords

About this book

Making Quality Happen presents a user friendly, customer focused approach for implementing Quality Improvement process in any type of organisation. The author draws upon personal experience of workin with over fifty different organisations and shows how to make quality an integral part of your professional life, not an added or extraneous feature.

Reviews

From the first edition I can recommend the publication without reservation. - Manufacturing Engineer

Authors and Affiliations

  • Johnson & Johnson, Health Care Systems Inc., USA

    Roderick M. McNealy

Bibliographic Information

  • Book Title: Making Quality Happen

  • Book Subtitle: A Step By Step Guide to Winning the Quality Revolution

  • Authors: Roderick M. McNealy

  • DOI: https://doi.org/10.1007/978-1-4613-0445-6

  • Publisher: Springer New York, NY

  • eBook Packages: Springer Book Archive

  • Copyright Information: Roderick M. McNealy 1993

  • Softcover ISBN: 978-0-412-73530-1Published: 31 March 1996

  • eBook ISBN: 978-1-4613-0445-6Published: 06 December 2012

  • Edition Number: 1

  • Number of Pages: 208

  • Number of Illustrations: 1 b/w illustrations

  • Topics: Operations Management

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