Seeking Success in E-Business

1. Front Matter

   Pages i-1

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2. If E-Business is Different, then SO is Research in E-Business

   • Roger Clarke

   Pages 3-19

3. The Internet and an Opportunity to Re-Invent the Banking System

   • Michael S. H. Heng, Steve C. A. Peters

   Pages 21-34

4. Failing with Success

   • Frank Ulbrich

   Pages 35-50

5. Models of Trust in Business-To-Consumer Electronic Commerce

   • Vivienne Farrell, Rens Scheepers, Philip Joyce

   Pages 51-67

6. Conceptual Frames of Reference and their Influence on E-Commerce System Development

   • Glen L. Van der Vyver, Michael S. Lane

   Pages 69-90

7. An Evaluation of Intelligent Agent Based Innovation in the Wholesale Financial Services Industry

   • Mary-Anne Williams, Steve Elliot

   Pages 91-106

8. Enhancing Mobile Commerce: Instant Music Purchasing over the Air

   • J. Felix Hampe, Gerhard Schwabe

   Pages 107-130

9. E-Business and Dot.com Driven Transformation- A Comparison of Australian and Indian Experiences in the Telecom Sector

   • Chandana R. Unnithan, Paula M. C. Swatman

   Pages 131-151

10. A Strategic Comprehensive Framework for Evaluating is Investments

    • Arjen Wassenaar

    Pages 153-167

11. Supporting Clear: A Strategy for Small and Medium Size Enterprise Adoption of E-Business Practices in Atlantic Canada

    • Dawn Jutla, Terrance Weatherbee

    Pages 169-186

12. Multidisciplinary E-Forensics Methodology Development to Assist in the Investigation of E-Crime

    • Amy Tennyenhuis, Rodger Jamieson

    Pages 187-205

13. The Potentialities of Focus Groups in E-Business Research: Theory Validation

    • Sharman Lichtenstein, Paula M. C. Swatman

    Pages 207-226

14. Use of the Web for Destination Marketing by Regional Tourism Organisations in the Asia-Pacific Region

    • Lois Burgess, Joan Cooper, Carole Alcock, Keiran McNamee, Bill Doolin

    Pages 227-238

15. Internet Marketing Communications: Interactivity and Integration

    • Brett Lawton, Shirley Gregor

    Pages 239-257

16. E-Business and the Formation of Strategies

    • Sven Junghagen, Henrik C. J. Linderoth

    Pages 259-274

17. Managing a Portfolio of Supplier Relations in Internet-Driven Electronic Market Places

    • Martin Grieger, Herbert Kotzab, Tage Skjøtt-Larsen

    Pages 275-289

18. Adoption of E-Commerce in SMEs: Lessons from Stage Models

    • Ada Scupola

    Pages 291-308

19. E-Government Business Strategies and Services to Citizens

    • Jeff Chamberlain, Tanya Castleman

    Pages 309-325

20. The Implications of E-Commerce for Software Project Risk: A Preliminary Investigation

    • Kenneth J. Stevens, Greg T. Timbrell

    Pages 327-343

In the foreword to this volume of conference proceedings for IFIP Working Group 8.4, it is appropriate to review the wider organization to which the Working Group belongs. The International Federation of Information Processing (IFIP) is a non-governmental, non-profit umbrella organization for national societies working in the field of information processing that was established in 1960 under the auspices of UNESCO. IFIP's mission is to be the leading, truly international, apolitical organization which encourages and assists in the development, exploitation and application of Information Technology for the benefit of all people. At the heart of IFIP lie its Technical Committees that, between them, count on the active participation of some two thousand people world-wide. These Groups work in a variety of ways to share experience and to develop their specialised knowledge. Technical Committees include: TC 1. Foundations of Computer Science; TC 2: Software: Theory and Practice; TC 3: Education; TC 6: Communication Systems; TC 7: System Modelling and Optimization; TC 9: Relationship between Computers and Society; TC 11: Security and Protection in Information Processing Systems; TC 12: Artificial Intelligence and TC 13: Human-Computer Interaction. The IFIP website www.ifip.org) has further details. Technical Committee 8 (TC8) is concerned with Information Systems in organisations. Within TC8 there are different Working Groups focusing on particular aspects of Information Systems.

• B2B
• Business-to-Consumer
• Change
• E-Business
• E-Commerce
• Electronic Commerce
• Electronic Market
• Mobile Commerce
• business
• innovation
• knowledge management
• marketing
• organization
• tools

• Copenhagen Business School, Denmark

  Kim Viborg Andersen, Niels Bjørn-Andersen

• University of Sydney, Australia

  Steve Elliot

• University of Koblenz-Landau, Germany

  Paula Swatman

• Deakin University, Australia

  Paula Swatman

• Pennsylvania State University, USA

  Eileen Trauth

Paula Swatman is Professor of eBusiness and Director of the Institute for Management at the University of Koblenz-Landau in Germany, as well as Professor of Information Systems within the School of I.S. at Deakin University in Australia.

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