Authors:
- First book which gives a systematic overview of assessment, evaluation, and prediction methods for the quality of these services
- Provides a tool for classifying assessment and evaluation methods, for planning and interpreting evaluation experiments, and for estimating quality on the basis of system characteristics
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Table of contents (7 chapters)
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Front Matter
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Back Matter
About this book
Quality of Telephone-Based Spoken Dialogue Systems is a systematic overview of assessment, evaluation, and prediction methods for the quality of services such as travel and touristic information, phone-directory and messaging, or telephone-banking services. A new taxonomy of quality-of-service is presented which serves as a tool for classifying assessment and evaluation methods, for planning and interpreting evaluation experiments, and for estimating quality. A broad overview of parameters and evaluation methods is given, both on a system-component level and for a fully integrated system. Three experimental investigations illustrate the relationships between system characteristics and perceived quality. The resulting information is needed in all phases of system specification, design, implementation, and operation.
Although Quality of Telephone-Based Spoken Dialogue Systems is written from the perspective of an engineer in telecommunications, it is an invaluable source of information for professionals in signal processing, communication acoustics, computational linguistics, speech and language sciences, human factor design and ergonomics
Authors and Affiliations
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Institut für Kommunikationsakustik (IKA), Ruhr-Universität Bochum, Germany
Sebastian Möller
Bibliographic Information
Book Title: Quality of Telephone-Based Spoken Dialogue Systems
Authors: Sebastian Möller
DOI: https://doi.org/10.1007/b100796
Publisher: Springer New York, NY
eBook Packages: Engineering, Engineering (R0)
Copyright Information: Springer-Verlag US 2005
Hardcover ISBN: 978-0-387-23190-7Published: 12 November 2004
Softcover ISBN: 978-1-4419-3584-7Published: 29 October 2010
eBook ISBN: 978-0-387-23186-0Published: 28 December 2005
Edition Number: 1
Number of Pages: XIX, 469
Number of Illustrations: 145 b/w illustrations
Topics: Electrical Engineering, Signal, Image and Speech Processing, Communications Engineering, Networks, User Interfaces and Human Computer Interaction