Report on Chinese Social Opinion and Crisis Management

1. Front Matter

   Pages i-xviii

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2. 2014 Chinese Social Opinion Survey: Report

   • Cong Liu, Yunwei Gao, Yi Liu, Guangjia Zheng, Mingzhe Li

   Pages 1-25

3. 2013 Report on Online Public Opinion Incidents

   • Yunwei Gao, Mingzhe Li, Guangjia Zheng, Cong Liu, Rui Liu, Xuan’ao Wan et al.

   Pages 27-54

4. The Internet Has Changed China: Ten Years of Online Public Opinion Incidents in China, 2003–2012

   • Mingzhe Li, Wei Chen, Guangjia Zheng

   Pages 55-94

5. Ten Years of Online Public Opinion in China: From Hot Topics to Trend Analysis

   • Yungeng Xie, Yi Liu, Rui Liu, Xuan’ao Wan, Cong Liu, Dan Ji et al.

   Pages 95-142

6. A Study of How Information Spread During Public Incidents Among Social Media Users

   • Rui Qiao

   Pages 143-153

7. The Impact of Sentiments in Weibo Posts on Commenting and Reposting Behavior on the Platform

   • Cong Liu, Xuan’ao Wan

   Pages 155-168

8. A Study of the Role of Online Opinion Leaders in Public Incidents

   • Yungeng Xie, Ping Wang, Rui Liu, Ying Xu, Yufei Gong, Qing Lv et al.

   Pages 169-183

9. Key Points in the Weibo Information Dissemination Process and Their Causal Mechanism: An Empirical Study of 30 High-Profile Opinion Incidents on Weibo

   • Yungeng Xie, Ting Rong

   Pages 185-199

10. The Public’s Evaluations of the Government’s Emergency Management Capabilities: Ratings and Determining Factors

    • Ting Rong, Cong Liu

    Pages 201-225

11. A Study of the Relationship Between People’s Level of Satisfaction with Public Services and Sense of Happiness

    • Wei Chen

    Pages 227-240

12. A Study of Factors Related to Government Online Information Disclosure Platforms and How They are Rated

    • Rui Liu, Zhe Jing

    Pages 241-259

13. Back Matter

    Pages 261-273

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This volume focuses on Chinese society in the environment created by new media. It offers insights into Chinese public opinion for an international readership, and to promote the media literacy and crisis coping capacity of all social sectors by integrating multiple research perspectives, including journalism and communication, management, sociology, psychology, information security, etc. The volume is guided by an innovative “overarching public opinion research framework” as well as qualitative and quantitative research methods, and includes in-depth studies on: the status quo of Chinese social opinion and Internet public opinion, the developmental history of Chinese Internet public opinion over the past ten years (2003-2012), the online communication of public events, and public satisfaction with the government. ​

• Crisis Management
• Government Response
• Internet Public Opinion
• Longitudinal Data
• Public Events
• Public Opinion

• Public Opinion Research Laboratory, Shanghai Jiao Tong University, Shanghai, China

  Yungeng Xie

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