Serviceology for Designing the Future

Selected and Edited Papers of the 2nd International Conference on Serviceology

Editors: Maeno, Takashi, Sawatani, Yuriko, Hara, Tatsunori (Eds.)

  • Comprises selections from the proceedings of the Second International Conference on Serviceology (ICServ2014), held [in 2014] in Yokohama 
  • Presents developed theories of service based on system design and management theory
  • Includes service cases provided by both Japanese manufacturing companies and service companies
see more benefits

Buy this book

eBook $99.00
price for USA (gross)
  • ISBN 978-4-431-55861-3
  • Digitally watermarked, DRM-free
  • Included format: PDF, EPUB
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover $129.00
price for USA
  • ISBN 978-4-431-55859-0
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
About this book

This book provides a useful overall guide to the state of the art in theory and practice of services. It can also serve as a reference book for researchers in various fields, including engineering, marketing, economics, and other disciplines. Advanced works presented here were selected from the proceedings of the Second International Conference on Serviceology (ICServ2014), held September 14–16, 2014. This book helps readers to understand serviceology, which tackles with a broad range of services, the globalization of the economy and also enhances the quality of life of local residents.

Table of contents (41 chapters)

  • A Survey of Business Models in Japanese Restaurant and Retail Industries

    Akai, Kenju (et al.)

    Pages 3-22

  • Employee Satisfaction Analysis in Food Service Industry – Resultant of Questionnaire to the Restaurant Staff

    Nonaka, Tomomi (et al.)

    Pages 23-36

  • Exploration of Service System and Value Co-creation Mechanism in Islamic Banking in Pakistan

    Javed, Amna (et al.)

    Pages 37-50

  • The Ordering of Fast Food Using Menu

    Kitano, Kiyoteru (et al.)

    Pages 51-65

  • Evaluation of Taxiing at a Large Airport Considering Customer Satisfaction

    Daimaru, Hiroya (et al.)

    Pages 67-78

Buy this book

eBook $99.00
price for USA (gross)
  • ISBN 978-4-431-55861-3
  • Digitally watermarked, DRM-free
  • Included format: PDF, EPUB
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover $129.00
price for USA
  • ISBN 978-4-431-55859-0
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
Loading...

Recommended for you

Loading...

Bibliographic Information

Bibliographic Information
Book Title
Serviceology for Designing the Future
Book Subtitle
Selected and Edited Papers of the 2nd International Conference on Serviceology
Editors
  • Takashi Maeno
  • Yuriko Sawatani
  • Tatsunori Hara
Copyright
2016
Publisher
Springer Japan
Copyright Holder
Springer Japan
eBook ISBN
978-4-431-55861-3
DOI
10.1007/978-4-431-55861-3
Hardcover ISBN
978-4-431-55859-0
Edition Number
1
Number of Pages
XI, 603
Number of Illustrations and Tables
126 b/w illustrations, 172 illustrations in colour
Topics