Serviceology for Services

Selected papers of the 1st International Conference of Serviceology

Editors: Mochimaru, Masaaki, Ueda, Kanji, Takenaka, Takeshi (Eds.)

  • Advanced works presented in this book that were selected from the proceedings of the 1st international conference on Serviceology (ICServ2013), held in October 16-18, 2013 in Tokyo
  • Developed theories of service and maintenance based on general design theory
  • Provide deep industry knowledge of future trends, and operations technology
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eBook $139.00
price for USA (gross)
valid through November 5, 2017
  • ISBN 978-4-431-54816-4
  • Digitally watermarked, DRM-free
  • Included format: EPUB, PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover $179.00
price for USA
valid through November 5, 2017
  • ISBN 978-4-431-54815-7
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
Softcover $179.00
price for USA
valid through November 5, 2017
  • Customers within the U.S. and Canada please contact Customer Service at 1-800-777-4643, Latin America please contact us at +1-212-460-1500 (Weekdays 8:30am – 5:30pm ET) to place your order.
  • Due: November 11, 2016
  • ISBN 978-4-431-56354-9
  • Free shipping for individuals worldwide
Rent the eBook  
  • Rental duration: 1 or 6 month
  • low-cost access
  • online reader with highlighting and note-making option
  • can be used across all devices
About this book

Services are key activities in the globalization of the economy and also underlie the quality of life of local residents. The advanced work presented in this book was selected from the proceedings of the First International Conference on Serviceology (ICServ2013), held October 16–18, 2013 in Tokyo. This book provides a useful overall guide to the state of the art in theory and practice of services for researchers in various fields, including engineering, marketing, economics, and others. This work also facilitates the scientific systematization of services and promotes technological developments for solutions of industrial issues.

Reviews

From the book reviews:

“This book is a collection of 38 papers that were presented at the First International Conference on Serviceology … . The authors always start by explaining the problem addressed in the paper. This is followed by a succinct summary of the supporting literature. … business process practitioners will find that this book adds new understanding of how business processes should be framed and designed. In my judgment, this book should be added to every university’s library.” (Don Chand, Computing Reviews, October, 2014)

Table of contents (38 chapters)

  • Improving Service Processes Based on Visualization of Human-Behavior and POS Data: A Case Study in a Japanese Restaurant

    Fukuhara, Tomohiro (et al.)

    Pages 3-13

  • Design Procedure and Improvement of a Mathematical Modeling to Estimate Customer Satisfaction

    Suzuki, Satoshi (et al.)

    Pages 15-23

  • PDRplus: Human Behaviour Sensing Method for Service Field Analysis

    Makita, Koji (et al.)

    Pages 25-30

  • Serviceological View of the Development of a Person Trip Survey Application

    Hirata, Keiji (et al.)

    Pages 33-38

  • Modeling and Multi-agent Simulation of Bicycle Sharing

    Shimizu, Shota (et al.)

    Pages 39-46

Buy this book

eBook $139.00
price for USA (gross)
valid through November 5, 2017
  • ISBN 978-4-431-54816-4
  • Digitally watermarked, DRM-free
  • Included format: EPUB, PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover $179.00
price for USA
valid through November 5, 2017
  • ISBN 978-4-431-54815-7
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
Softcover $179.00
price for USA
valid through November 5, 2017
  • Customers within the U.S. and Canada please contact Customer Service at 1-800-777-4643, Latin America please contact us at +1-212-460-1500 (Weekdays 8:30am – 5:30pm ET) to place your order.
  • Due: November 11, 2016
  • ISBN 978-4-431-56354-9
  • Free shipping for individuals worldwide
Rent the eBook  
  • Rental duration: 1 or 6 month
  • low-cost access
  • online reader with highlighting and note-making option
  • can be used across all devices
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Bibliographic Information

Bibliographic Information
Book Title
Serviceology for Services
Book Subtitle
Selected papers of the 1st International Conference of Serviceology
Editors
  • Masaaki Mochimaru
  • Kanji Ueda
  • Takeshi Takenaka
Copyright
2014
Publisher
Springer Japan
Copyright Holder
Springer Japan
eBook ISBN
978-4-431-54816-4
DOI
10.1007/978-4-431-54816-4
Hardcover ISBN
978-4-431-54815-7
Softcover ISBN
978-4-431-56354-9
Edition Number
1
Number of Pages
X, 375
Number of Illustrations and Tables
149 b/w illustrations, 143 illustrations in colour
Topics