Translational Systems Sciences

Service Systems Science

Editors: Kijima, Kyoichi (Ed.)

  • Presents state-of-the-art concepts and methodologies in service systems science
  • Authors are leading researchers and practitioners from the United States, Europe and Asia
  • Contents of workshops and symposia are updated and re-organized especially for this volume
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  • ISBN 978-4-431-54267-4
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Hardcover $129.00
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  • ISBN 978-4-431-54266-7
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Softcover $129.00
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  • ISBN 978-4-431-56131-6
  • Free shipping for individuals worldwide
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About this book

The present volume illustrates a rich and promising research field in service, service systems sciences, by combining and fusing two strands of sciences: the science of service systems and systems sciences of service. The scale, complexity, and interdependence of today’s service systems have been driven to an unprecedented level by globalization, demographic changes, and technology developments, so that it is absolutely necessary now for us to cultivate a new frontier of service research.

In response, service science has emerged during the past decade as a transdisciplinary research field that aims to clarify, analyze, and design the structure and process of service systems. Service science is strongly motivated to prove the science of service systems. To deal with complexity, interactions, and the network of, in, and among service systems, we need to take a more systemic view. Because systems sciences offers a way of thinking in relationships and interaction and theories and models to address complexity, it is legitimate to develop systems sciences of service by explicitly focusing on systemic properties of service and service systems.

As a volume of the Translational Systems Sciences series, this book emphasizes, in particular, a translational systems sciences perspective when the authors are approaching service, service systems, and service innovation. Indeed, the book employs systems sciences as a common framework or language not only to approach service in a holistic way but also to take a translational approach aiming to explain, analyze, design, and support service systems and their evolution.

Table of contents (10 chapters)

  • Social Value: A Service Science Perspective

    Spohrer, Jim (et al.)

    Pages 3-35

  • Translational and Trans-disciplinary Approach to Service Systems

    Kijima, Kyoichi

    Pages 37-54

  • Service Artifacts as Co-creation Boundary Objects in Digital Platforms

    Smedlund, Anssi (et al.)

    Pages 55-68

  • Four Axiomatic Requirements for Service Systems Research

    Reynolds, David (et al.)

    Pages 69-81

  • Social Innovations—Manifested in New Services and in New System Level Interactions

    Toivonen, Marja

    Pages 83-95

Buy this book

eBook $99.00
price for USA (gross)
  • ISBN 978-4-431-54267-4
  • Digitally watermarked, DRM-free
  • Included format: EPUB, PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover $129.00
price for USA
  • ISBN 978-4-431-54266-7
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
Softcover $129.00
price for USA
  • ISBN 978-4-431-56131-6
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
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Bibliographic Information

Bibliographic Information
Book Title
Service Systems Science
Editors
  • Kyoichi Kijima
Series Title
Translational Systems Sciences
Series Volume
2
Copyright
2015
Publisher
Springer Japan
Copyright Holder
Springer Japan
eBook ISBN
978-4-431-54267-4
DOI
10.1007/978-4-431-54267-4
Hardcover ISBN
978-4-431-54266-7
Softcover ISBN
978-4-431-56131-6
Series ISSN
2197-8832
Edition Number
1
Number of Pages
X, 177
Number of Illustrations and Tables
14 b/w illustrations, 9 illustrations in colour
Topics