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Application Management

Challenges - Service Creation - Strategies

  • Book
  • © 2011

Overview

Editors:
  1. Frank Keuper
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  2. Christian Oecking
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  3. Andreas Degenhardt
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  • Application management in regard to cloud computing

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Table of contents (12 chapters)

  1. Front Matter

    Pages I-XIII
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  2. Application Management – Challenges and Chances

    1. Front Matter

      Pages 1-1
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    2. Application Management 2.0

      • Christian Oecking, Andreas Degenhardt
      Pages 3-29

    3. Cloud Computing – Outsourcing 2.0 or a new Business Model for IT Provisioning?

      • Markus Böhm, Stefanie Leimeister, Christoph Riedl, Helmut Krcmar
      Pages 31-56

  3. Application Management – Service Creation and Quality Management

    1. Front Matter

      Pages 57-57
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    2. Essential Bits of Quality Management for Application Management

      • Bhaswar Bose
      Pages 59-76

    3. Resource and Competency Management – Know and manage your People

      • Petra Endholz
      Pages 77-101

  4. Application Management – Strategies and Instruments

    1. Front Matter

      Pages 103-103
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    2. Knowledge Management Strategies and Instruments as a Basis for Transition to Application Management

      • Benedikt Schmidt
      Pages 105-134

    3. Towards a Reference Model for Risk and Compliance Management of IT Services in a Cloud Computing Environment

      • Benedikt Martens, Frank Teuteberg
      Pages 135-163

    4. Learning over the IT Life Cycle – Advantages of Integrated Service Creation and Service Management

      • Irvathraya B. Madhukar, Florian A. Täube
      Pages 165-181

    5. Competitive Intelligence

      • Katja Wolter
      Pages 183-215

    6. Morphological Psychology and its Potential for Derivation of Requirements from Web Applications using Examples of Customer Self Care Instruments

      • Christian Schulmeyer, Frank Keuper
      Pages 217-264

  5. Application Management – Case Studies

    1. Front Matter

      Pages 265-265
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    2. Case Study – Successful Outsourcing Partnership

      • Anjali Arya
      Pages 267-289

    3. Successful Choreography for a Software Product Release – Dancing to deliver a final Product

      • Laurent Cerveau, Freddie Geier
      Pages 291-310

    4. Global Production Center in Latin America for Application Management Services

      • Maximo Romero Krause
      Pages 311-329

  6. Back Matter

    Pages 331-338
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Keywords

About this book

A number of eminent authors take a look at aspects of application management from a range of practical and theoretical perspectives and present possible solutions for current challenges, demonstrating the close links between service creation and service management.

Contents
Cloud Computing
Service Creation and Quality Management
Resource and Competency Management
Strategic Management
Knowledge Management

Target groups
“Application Management“ chiefly targets practitioners, users and decision-makers in the IT management sector. To lecturers and students of information management, business studies and related disciplines it is also of interest.


Editors
Prof. Frank Keuper holds the chair in business administration, especially convergence management and strategic management at Steinbeis University, Berlin. He is also academic head and director of the Sales & Service Research Center (partner of Telekom Shop Vertriebsgesellschaft mbH) and the T-Vertrieb Business School (partner of Telekom Deutschland GmbH).
Christian Oecking is Chairman of the Management Board at Siemens IT Solutions and Services GmbH.
Andreas Degenhardt is Head of Global Application Management at Siemens IT Solutions and Services GmbH.

About the authors

Prof. Frank Keuper holds the chair in business administration, especially convergence management and strategic management at Steinbeis University, Berlin. He is also academic head and director of the Sales & Service Research Center (partner of Telekom Shop Vertriebsgesellschaft mbH) and the T-Vertrieb Business School (partner of Telekom Deutschland GmbH).
Christian Oecking is Chairman of the Management Board at Siemens IT Solutions and Services GmbH.
Andreas Degenhardt is Head of Global Application Management at Siemens IT Solutions and Services GmbH.

Bibliographic Information

  • Book Title: Application Management

  • Book Subtitle: Challenges - Service Creation - Strategies

  • Editors: Frank Keuper, Christian Oecking, Andreas Degenhardt

  • DOI: https://doi.org/10.1007/978-3-8349-6492-2

  • Publisher: Gabler Verlag Wiesbaden

  • eBook Packages: Business and Economics, Business and Management (R0)

  • Copyright Information: Gabler Verlag | Springer Fachmedien Wiesbaden GmbH, Wiesbaden 2011

  • Hardcover ISBN: 978-3-8349-1667-9Published: 10 February 2011

  • Softcover ISBN: 978-3-8349-4651-5Published: 24 September 2014

  • eBook ISBN: 978-3-8349-6492-2Published: 03 February 2011

  • Edition Number: 1

  • Number of Pages: XIII, 338

  • Topics: Business Mathematics, Management, Statistics for Business, Management, Economics, Finance, Insurance

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