Contributions to Management Science

Industrial Research Performance Management

Key Performance Indicators in the ICT Industry

Authors: Samsonowa, Tatjana

  • Five-level Performance Management Model
  • Recommendations and guidelines for the development of a Performance Management System 
  • 8 case studies of ICT companies, where more than 70 personal interviews with senior decision makers were made
  • Database of 30 organizational research goals,11 performance clusters,37 KPI classes and 164 different key performance indicators
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About this book

Managers are increasingly concerned with the typical methods available for organizational performance measurement and control. Research into performance measurement, within the field of innovation management, has been variously approached through frameworks for performance measurement in general (for example, the Balanced Scorecard by Norton and Kaplan), R&D performance management, and surveys on in-use Key Performance Indicators (KPIs). It is striking, however, that

almost no research has focused explicitly on the performance measurement of research activities, or indeed tried to develop a systematic approach to setting KPIs for specific research goals.

This work, in co-operation with ABB Research, Deutsche Telekom AG Laboratories, EMC2 Advanced Technology Solutions, IBM Research, Intel Research, Microsoft Research,

Philips Research, and SAP Research, develops a systematic approach to performance measurement for industrial research organizations in innovation-driven companies.

The following questions are addressed:

(1) Which research goals do research departments have?

(2) Which KPIs do they use to monitor the achievement of these goals?

(3) Is there a systematic best-practice approach to selecting KPIs for performance goals?

The outcome is a complete set of eleven performance clusters, such as the transfer of research results to the development or other organizational departments, and each cluster has its own set of KPIs. The eleven clusters are: Technology Transfer, Future Business Opportunities, Technical Achievements, Intellectual Property, Operational Excellence, Talent Pool, Image, Publications, Presence in Scientific Community, Collaboration with Academia, Collaboration with Partners and Customers.

This work led to the creation of the Institute for Industrial Research Performance Management that provides ongoing research and insights for managers of industrial research organizations.

Table of contents (7 chapters)

Buy this book

eBook $149.00
price for USA (gross)
  • ISBN 978-3-7908-2762-0
  • Digitally watermarked, DRM-free
  • Included format: PDF, EPUB
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover $189.00
price for USA
  • ISBN 978-3-7908-2761-3
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
Softcover $189.00
price for USA
  • ISBN 978-3-7908-2929-7
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
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Bibliographic Information

Bibliographic Information
Book Title
Industrial Research Performance Management
Book Subtitle
Key Performance Indicators in the ICT Industry
Authors
Series Title
Contributions to Management Science
Copyright
2012
Publisher
Physica-Verlag Heidelberg
Copyright Holder
Springer-Verlag GmbH Berlin Heidelberg
eBook ISBN
978-3-7908-2762-0
DOI
10.1007/978-3-7908-2762-0
Hardcover ISBN
978-3-7908-2761-3
Softcover ISBN
978-3-7908-2929-7
Series ISSN
1431-1941
Edition Number
1
Number of Pages
XII, 464
Topics