Contributions to Management Science

Quality Uncertainty and Perception

Information Asymmetry and Management of Quality Uncertainty and Quality Perception

Authors: Wankhade, Lalit, Dabade, Balaji

  • First book to apply reliability engineering techniques on management issues of quality uncertainty and perception
  • Using modern system dynamics techniques in marketing science
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eBook $149.00
price for USA (gross)
  • ISBN 978-3-7908-2195-6
  • Digitally watermarked, DRM-free
  • Included format: PDF, EPUB
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover $189.00
price for USA
  • ISBN 978-3-7908-2194-9
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
Softcover $189.00
price for USA
  • ISBN 978-3-7908-2822-1
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
About this book

The book addresses the complex issue of quality uncertainty due to information asymmetry in the backdrop of information economics, total quality management and marketing science. Reliability Engineering, Seven Management Tools and System Dynamics are used to develop theories on quality uncertainty and perception. Quality perception is identified as a multidisciplinary measure of business performance. The tools are developed to minimize quality uncertainty or to maximize quality perception. A few worksheets are provided for applying these theories to improve business performance.

Table of contents (7 chapters)

  • Introduction

    Wankhade, Lalit (et al.)

    Pages 1-12

  • Quality Uncertainty Due to Information Asymmetry

    Wankhade, Lalit (et al.)

    Pages 13-25

  • Perceived Quality Through Time

    Wankhade, Lalit (et al.)

    Pages 27-34

  • Quality Uncertainty and Quality Perception

    Wankhade, Lalit (et al.)

    Pages 35-56

  • Root Cause and Failure Analysis of Quality Uncertainty

    Wankhade, Lalit (et al.)

    Pages 57-81

Buy this book

eBook $149.00
price for USA (gross)
  • ISBN 978-3-7908-2195-6
  • Digitally watermarked, DRM-free
  • Included format: PDF, EPUB
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover $189.00
price for USA
  • ISBN 978-3-7908-2194-9
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
Softcover $189.00
price for USA
  • ISBN 978-3-7908-2822-1
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
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Bibliographic Information

Bibliographic Information
Book Title
Quality Uncertainty and Perception
Book Subtitle
Information Asymmetry and Management of Quality Uncertainty and Quality Perception
Authors
Series Title
Contributions to Management Science
Copyright
2010
Publisher
Physica-Verlag Heidelberg
Copyright Holder
Springer-Verlag Berlin Heidelberg
eBook ISBN
978-3-7908-2195-6
DOI
10.1007/978-3-7908-2195-6
Hardcover ISBN
978-3-7908-2194-9
Softcover ISBN
978-3-7908-2822-1
Series ISSN
1431-1941
Edition Number
1
Number of Pages
XIV, 115
Number of Illustrations and Tables
62 b/w illustrations
Topics