Total Quality Management as a Holistic Management Concept

The European Model for Business Excellence

Authors: Zink, Klaus J.

  • General Management Approach
  • Comparison with other modern management concepts
  • Combination of theory and practice
  • Application and implementation
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eBook $99.00
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  • ISBN 978-3-642-72098-7
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Softcover $129.00
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  • ISBN 978-3-642-72100-7
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About this book

In this book Total Quality Management is introduced as a holistic management concept. An instrument to measure this approach is the European Model for Business Excellence which is well known in many European countries for national quality prizes. The book explains this model in great detail and shows how to implement it in an organisational development process. A description of the most relevant management tools in this context, like self-assessment, policy deployment and benchmarking, will be of particular interest to the reader. The book combines in a unique way the theoretical background of the subject with practical experience in consulting. The reader will understand the necessity of holistic approaches and will learn how the European Business Excellence Model overcomes traditional ways of measuring business results.

Table of contents (12 chapters)

  • Present situation

    Zink, Klaus J.

    Pages 1-4

  • The necessity of integrative management concepts

    Zink, Klaus J.

    Pages 5-22

  • Business Excellence through integrative management concepts

    Zink, Klaus J.

    Pages 23-48

  • The introduction of comprehensive quality concepts as organisational development process

    Zink, Klaus J.

    Pages 49-80

  • Practical experiences

    Zink, Klaus J.

    Pages 81-87

Buy this book

eBook $99.00
price for USA (gross)
  • ISBN 978-3-642-72098-7
  • Digitally watermarked, DRM-free
  • Included format: PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Softcover $129.00
price for USA
  • ISBN 978-3-642-72100-7
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
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Bibliographic Information

Bibliographic Information
Book Title
Total Quality Management as a Holistic Management Concept
Book Subtitle
The European Model for Business Excellence
Authors
Copyright
1998
Publisher
Springer-Verlag Berlin Heidelberg
Copyright Holder
Springer-Verlag Berlin ยท Heidelberg
eBook ISBN
978-3-642-72098-7
DOI
10.1007/978-3-642-72098-7
Softcover ISBN
978-3-642-72100-7
Edition Number
1
Number of Pages
IX, 355
Topics