Systems and Software Quality

The next step for industrialisation

Authors: Wieczorek, Martin, Vos, Diederik, Bons, Heinz

  • The best from two worlds: what do we learn from IT and embedded Systems
  • Helps management to find the right software and systems quality
  • Leads to more productivity and reduced costs
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Buy this book

eBook $84.99
price for USA (gross)
  • ISBN 978-3-642-39971-8
  • Digitally watermarked, DRM-free
  • Included format: PDF, EPUB
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover $109.00
price for USA
  • ISBN 978-3-642-39970-1
  • Free shipping for individuals worldwide
  • Online orders shipping within 2-3 days.
Softcover $109.00
price for USA
  • Customers within the U.S. and Canada please contact Customer Service at 1-800-777-4643, Latin America please contact us at +1-212-460-1500 (Weekdays 8:30am – 5:30pm ET) to place your order.
  • Due: September 29, 2016
  • ISBN 978-3-662-51404-7
  • Free shipping for individuals worldwide
About this book

Software and systems quality is playing an increasingly important role in the growth of almost all ─ profit and non-profit ─ organisations. Quality is vital to the success of enterprises in their markets. Most small trade and repair businesses use software systems in their administration and marketing processes. Every doctor’s surgery is managing its patients using software. Banking is no longer conceivable without software. Aircraft, trucks and cars use more and more software to handle their increasingly complex technical systems. Innovation, competition and cost pressure are always present in on-going business decisions. The question facing all these organisations is how to achieve the right quality of their software-based systems and products; how to get the required level of quality, a level that the market will reward, a level that mitigates the organisation’s risks and a level that the organisation is willing to pay for. Although a number of good practices are in place, there is still room for huge improvements. Thus, let us take a look into the two worlds of “Embedded systems” and “ICT systems” and let us learn from both worlds, from overlaps and individual solutions. The next step for industrialisation in the software industry is required now. Hence, three pillars will be focused in this book: (1) a fundamental notion of right software and systems quality (RiSSQ); (2) portfolio management, quality governance, quality management, and quality engineering as holistic approach over the three layers of an enterprise, i.e. strategic, tactical, and operational layer; and (3) an industrialisation framework for implementing our approach.

About the authors

Dr. Martin J. Wieczorek

Martin Wieczorek joined SQS Software Quality Systems AG in March 1995. Since then he was appointed to various roles and responsibilities within SQS Group, e.g., Head of Business Unit ‘Telecommunications, E-Commerce and Public’ responsible for sales and delivery, Head of Market Unit ‘Public’ responsible for business development and Director ‘Research and Innovation’ responsible for service management and service innovation in SQS Group.

He has more than 30 years of experience in the fields of software and systems development, quality assurance and testing, quality and risk management, and process improvement. He is experienced in national and international projects and customers like Deutsche Telekom, Public Sector in Germany or Switzerland and NATO. As a software engineer he also participated in international space projects like D1-Mission in the German Space Operations Centre. He also has considerable expertise in training IT professionals and educating students at various universities. He still coaches students in their Bachelor and Master theses.

Martin Wieczorek got his PhD from Radboud University Nijmegen, The Netherlands, in 1994 with his thesis ‘Locative Temporal Logic and Distributed Real-Time Systems – Specification’.

Diederik (Dik) Vos

Dik Vos has been CEO of SQS Software Quality Systems AG since October 2012. He is responsible for the company's strategy and the management of the Group Management Board.

Dik Vos was appointed to the SQS Management Board in March 2011 and started in SQS as COO, responsible for global sales and operations. In this role, he focused on driving forward company growth and improving the operational excellence of the global SQS Group.

He has considerable expertise in the field of Managed Services, IT Services and Management Consulting. As an internationally experienced manager he demonstrated an ability to drive change within organizations, developing them into profitable companies while increasing customer satisfaction. He previously held senior management positions in AT&T, Lucent Technologies, AVAYA and International Network Services.

Heinz Bons

Heinz Bons is working in the area of Software development and maintenance since 40 years, mainly in the fields of quality management, quality assurance and testing. He gained detailed theoretical, operational as well as management experience in these fields. He is co-author of one of the first books in German on quality assurance and testing in the software lifecycle (published in 1982).

After his studies at the University of Cologne he was a scientific employee at the University inter alia in the field of quality assurance and testing. He is a specialized consultant for these topics since 1981. Heinz Bons is co-founder of SQS Software Quality Systems AG (formerly called ‘SQS Gesellschaft für Software-Qualitätssicherung’). He was Managing Director and Board Member of SQS for about 25 years. Today he is principal consultant at SQS working in defining, implementing, coaching and improving processes, methods and techniques for testing as well as quality management and quality assurance.

Reviews

From the book reviews:

“The authors’ intent is to help organizations achieve a level of quality in their software-based solutions that the market will reward and that will mitigate the organization’s risks. … The book’s clearly established relevance to numerous referenced standards and links to real experiences are what will be of interest to program- and project-level managers of professional SBS/ICTS development, operation, and maintenance, as well as to advanced students interested in quality assurance.” (Vladan Jovanovic, Computing Reviews, November, 2014)

Table of contents (8 chapters)

  • Motivation and Introduction

    Wieczorek, Martin (et al.)

    Pages 1-29

  • The Four “P”s of Enterprise ICT

    Wieczorek, Martin (et al.)

    Pages 31-49

  • What Is Right Software and Systems Quality?

    Wieczorek, Martin (et al.)

    Pages 51-76

  • How Can We Establish Right Quality for an Enterprise?

    Wieczorek, Martin (et al.)

    Pages 77-96

  • How Can We Implement a Framework for Right Quality?

    Wieczorek, Martin (et al.)

    Pages 97-126

Buy this book

eBook $84.99
price for USA (gross)
  • ISBN 978-3-642-39971-8
  • Digitally watermarked, DRM-free
  • Included format: PDF, EPUB
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover $109.00
price for USA
  • ISBN 978-3-642-39970-1
  • Free shipping for individuals worldwide
  • Online orders shipping within 2-3 days.
Softcover $109.00
price for USA
  • Customers within the U.S. and Canada please contact Customer Service at 1-800-777-4643, Latin America please contact us at +1-212-460-1500 (Weekdays 8:30am – 5:30pm ET) to place your order.
  • Due: September 29, 2016
  • ISBN 978-3-662-51404-7
  • Free shipping for individuals worldwide
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Bibliographic Information

Bibliographic Information
Book Title
Systems and Software Quality
Book Subtitle
The next step for industrialisation
Authors
Copyright
2014
Publisher
Springer-Verlag Berlin Heidelberg
Copyright Holder
Springer-Verlag Berlin Heidelberg
eBook ISBN
978-3-642-39971-8
DOI
10.1007/978-3-642-39971-8
Hardcover ISBN
978-3-642-39970-1
Softcover ISBN
978-3-662-51404-7
Edition Number
1
Number of Pages
XXXII, 177
Number of Illustrations and Tables
6 b/w illustrations, 102 illustrations in colour
Topics