Lecture Notes in Business Information Processing

Exploring Services Science

4th International Conference, IESS 2013, Porto, Portugal, February 7-8, 2013, Proceedings

Editors: e Cunha, João Falcão, Snene, Mehdi, Sampaio da Nóvoa, Henriqueta (Eds.)

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About this book

Service science constitutes an interdisciplinary approach to systematic innovation in service systems, integrating managerial, social, legal, and engineering aspects to address the theoretical and practical challenges of the services industry and its economy.

This book contains the refereed proceedings of the 4th International Conference on Exploring Services Science (IESS), held in Porto, Portugal, in February 2013. This year, the conference theme was Enhancing Service System Fundamentals and Experiences, chosen to address the current need to explore enhanced methods, approaches, and techniques for a more sustainable and comprehensive economy and society. The 19 full and 9 short papers accepted for IESS were selected from 78 submissions and presented ideas and results related to innovation, services discovery, services engineering, and services management, as well as the application of services in information technology, business, healthcare, and transportation.

Table of contents (28 chapters)

  • Strategic Reorientation and Influences on Business-IT Alignment: Case Study of a Luxembourgish Financial Services Provider

    Smet, Dieter (et al.)

    Pages 1-13

  • A Service Oriented Simulation Architecture for Intelligent Building Management

    Drăgoicea, Monica (et al.)

    Pages 14-28

  • Capabilities in Systems Engineering: An Overview

    Antunes, Gonçalo (et al.)

    Pages 29-42

  • Applying the Lead User Method for Designing e-Services - Practical Techniques and Experiences

    Henkel, Martin (et al.)

    Pages 43-57

  • Theory of Constraints in the Service Sector: Characterization for Banking and Analysis of the Factors Involved in Its Adoption

    Castaño, Julian D. M. (et al.)

    Pages 58-72

Buy this book

eBook $64.99
price for USA (gross)
  • ISBN 978-3-642-36356-6
  • Digitally watermarked, DRM-free
  • Included format: PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Softcover $83.00
price for USA
  • ISBN 978-3-642-36355-9
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
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Bibliographic Information

Bibliographic Information
Book Title
Exploring Services Science
Book Subtitle
4th International Conference, IESS 2013, Porto, Portugal, February 7-8, 2013, Proceedings
Editors
  • João Falcão e Cunha
  • Mehdi Snene
  • Henriqueta Sampaio da Nóvoa
Series Title
Lecture Notes in Business Information Processing
Series Volume
143
Copyright
2013
Publisher
Springer-Verlag Berlin Heidelberg
Copyright Holder
Springer-Verlag Berlin Heidelberg
eBook ISBN
978-3-642-36356-6
DOI
10.1007/978-3-642-36356-6
Softcover ISBN
978-3-642-36355-9
Series ISSN
1865-1348
Edition Number
1
Number of Pages
XII, 343
Number of Illustrations and Tables
76 b/w illustrations
Topics