Quintessence Series

The Quintessence of Intercultural Business Communication

Authors: Moll, Melanie

  • ​Includes a unique chapter on the current global metaculture, and its impact on communication
  • Numerous transcripts of real dialogues, business meetings, and informal intercultural conversations allow the reader to practice hands-on analyses
  • Specific questions at the end of each chapter stimulate further thought, research, and even group discussion
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Buy this book

eBook $44.99
price for USA (gross)
  • ISBN 978-3-642-28238-6
  • Digitally watermarked, DRM-free
  • Included format: PDF, EPUB
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover $59.99
price for USA
  • ISBN 978-3-642-28237-9
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
Softcover $59.99
price for USA
  • ISBN 978-3-642-44738-9
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
About this book

Successful business communication is more than simply speaking your client’s language. At the heart of all effective communication lies a fundamental understanding of human behavior. The natural result of globalization is a level of behaviors that we all share and expect. However, underneath this level are many other influencing factors. We tend to view the situation around us according to our own expectations which are often shaped by our cultural backgrounds. What happens, though, when our cultures are so different that the expectations collide? This book combines theory and practice in a way that helps you as a busy intercultural manager understand what others are communicating to you and those around you. We take apart real examples of intercultural business interaction and show you how deeply embedded cultural norms are found within a simple conversation. Then we offer you important tools and principles that you can use to improve your own intercultural business communication. After reading this book, you should have a good understanding of the basic culture types, and be able to identify most cultures based on the principles described here. Additionally, you will know which social issues, attitudes, and values appear even in the most rational business negotiation. Most importantly, your cultural awareness will help you build successful and lasting relationships with your clients across regional and global boundaries.

About the authors

Melanie Moll is an intercultural communication coach and consultant. She teaches intercultural studies at several distance-learning universities in Europe and the United States. In 2000, Moll earned a Ph.D. from the University of South Carolina, and her research specializes in multinational business meetings. Furthermore, she has worked extensively with various international firms, such as BMW and Roland Berger Consulting in both designing and teaching communication seminars for the global business professional. She has authored or contributed to articles in both scholarly and professional journals, and has written a series of training handbooks for the Euro-FH University of Applied Studies in Hamburg, Germany. Currently she lives with her husband and three children in St. Gallen, Switzerland.

Table of contents (6 chapters)

Buy this book

eBook $44.99
price for USA (gross)
  • ISBN 978-3-642-28238-6
  • Digitally watermarked, DRM-free
  • Included format: PDF, EPUB
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover $59.99
price for USA
  • ISBN 978-3-642-28237-9
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
Softcover $59.99
price for USA
  • ISBN 978-3-642-44738-9
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
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Bibliographic Information

Bibliographic Information
Book Title
The Quintessence of Intercultural Business Communication
Authors
Series Title
Quintessence Series
Copyright
2012
Publisher
Springer-Verlag Berlin Heidelberg
Copyright Holder
Springer-Verlag Berlin Heidelberg
eBook ISBN
978-3-642-28238-6
DOI
10.1007/978-3-642-28238-6
Hardcover ISBN
978-3-642-28237-9
Softcover ISBN
978-3-642-44738-9
Series ISSN
2195-4941
Edition Number
1
Number of Pages
VIII, 120
Topics