Strategic Management of Professional Service Firms

Theory and Practice

Authors: Kaiser, Stephan, Ringlstetter, Max Josef

  • Focuses on the critical success factors for professional service firms
  • Combines practical advice and well-founded research
  • Describes the latest developments in the professional service industry
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Buy this book

eBook $109.00
price for USA (gross)
  • ISBN 978-3-642-16063-9
  • Digitally watermarked, DRM-free
  • Included format: PDF, EPUB
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover $139.00
price for USA
valid through November 5, 2017
  • ISBN 978-3-642-16062-2
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
Softcover $139.00
price for USA
valid through November 5, 2017
  • ISBN 978-3-642-42358-1
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
About this book

Managing strategies for professional service firms is an important and complex activity. The main issues in this book cover the core management principles for service firms in a comprehensive way. Based on current research findings it includes the management of service quality, knowledge and marketing as well as people, organizational and strategic issues. In understanding critical resources managers and partners will be able to effectively develop and exploit them. The book contains practical advice and offers a profound insight into the managerial excellence of service companies. 

Table of contents (14 chapters)

  • The World of Professional Service Firms

    Kaiser, Stephan (et al.)

    Pages 3-15

  • The Business of Professional Service Firms

    Kaiser, Stephan (et al.)

    Pages 17-20

  • The Subsectors of Professional Service Firms

    Kaiser, Stephan (et al.)

    Pages 21-35

  • Quality ManagementQuality Management

    Kaiser, Stephan (et al.)

    Pages 39-58

  • Knowledge Management and InnovationInnovation

    Kaiser, Stephan (et al.)

    Pages 59-74

Buy this book

eBook $109.00
price for USA (gross)
  • ISBN 978-3-642-16063-9
  • Digitally watermarked, DRM-free
  • Included format: PDF, EPUB
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover $139.00
price for USA
valid through November 5, 2017
  • ISBN 978-3-642-16062-2
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
Softcover $139.00
price for USA
valid through November 5, 2017
  • ISBN 978-3-642-42358-1
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
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Bibliographic Information

Bibliographic Information
Book Title
Strategic Management of Professional Service Firms
Book Subtitle
Theory and Practice
Authors
Copyright
2011
Publisher
Springer-Verlag Berlin Heidelberg
Copyright Holder
Springer-Verlag Berlin Heidelberg
eBook ISBN
978-3-642-16063-9
DOI
10.1007/978-3-642-16063-9
Hardcover ISBN
978-3-642-16062-2
Softcover ISBN
978-3-642-42358-1
Edition Number
1
Number of Pages
XVII, 208
Topics