Services Science

Fundamentals, Challenges and Future Developments

Editors: Stauss, B., Engelmann, K., Kremer, A., Luhn, A. (Eds.)

  • Seeks to establish services science as an academic discipline in response to the tremendous economic impact of the service sector
  • Features detailed articles and short statements on services research, service-oriented education, and service-related collaborations
  • Sets forth which service sector challenges need to be met by a combination of research and academic training
  • Stems from the presentations and statements given at the first German Services Science Conference
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eBook $74.99
price for USA (gross)
  • ISBN 978-3-540-74489-4
  • Digitally watermarked, DRM-free
  • Included format: PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover $99.00
price for USA
  • ISBN 978-3-540-74487-0
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
Softcover $99.00
price for USA
  • ISBN 978-3-642-09390-6
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
About this book

The service sector has dominated advanced economies for years. In many countries, it accounts for more than 70% of gross domestic product, and approximately the same percentage of all employees work in this sector. To reflect the economic relevance of the service sector, services science must be established as an academic discipline. But the path in pursuit of this goal is riddled with challenges, especially in the fields of services research, service-oriented education and service-related collaborations. This book includes detailed articles and short statements on each field, written by academics and experts. They explain which challenges need to be met by research and academic training in the services community of the 21st century. The contributions contained in this book reflect the content of presentations and statements given at the first German Services Science Conference.

Table of contents (4 chapters)

  • Services Sciences, Management, and Engineering (SSME) and Its Relation to Academic Disciplines

    Jim Spohrer Ph. D.

    Pages 11-40

  • Service Engineering — A Transdisciplinary Approach in Service Research

    Dieter Spath, Walter Ganz M.A., Thomas Meiren, Bernd Bienzeisler

    Pages 41-53

  • International Service Research — Status Quo, Developments, and Consequences for the Emerging Services Science

    Bernd Stauss

    Pages 57-70

  • Research on Services: From Exploring the “Residual” to Services Science

    Metka Stare, Luis B. Rubalcaba

    Pages 71-78

Buy this book

eBook $74.99
price for USA (gross)
  • ISBN 978-3-540-74489-4
  • Digitally watermarked, DRM-free
  • Included format: PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover $99.00
price for USA
  • ISBN 978-3-540-74487-0
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
Softcover $99.00
price for USA
  • ISBN 978-3-642-09390-6
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
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Bibliographic Information

Bibliographic Information
Book Title
Services Science
Book Subtitle
Fundamentals, Challenges and Future Developments
Editors
  • Bernd Stauss
  • Kai Engelmann
  • Anja Kremer
  • Achim Luhn
Copyright
2008
Publisher
Springer-Verlag Berlin Heidelberg
Copyright Holder
Springer-Verlag Berlin Heidelberg
eBook ISBN
978-3-540-74489-4
DOI
10.1007/978-3-540-74489-4
Hardcover ISBN
978-3-540-74487-0
Softcover ISBN
978-3-642-09390-6
Edition Number
1
Number of Pages
VI, 172
Topics