Studies in Computational Intelligence

E-Service Intelligence

Methodologies, Technologies and Applications

Editors: Lu, Jie, Ruan, Da, Zhang, Guangquan (Eds.)

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  • ISBN 978-3-540-37017-8
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Hardcover $279.00
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  • ISBN 978-3-540-37015-4
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Softcover $279.00
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  • ISBN 978-3-642-07201-7
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About this book

Business organizations and governments are nowadays developing and providing internet based electronic services (e-services) featuring various intelligent functions. E-Service Intelligence integrates intelligent techniques into e-service systems for realizing intelligent internet information searching, presentation, provision, recommendation, online system design, implementation, and assessment to internet users. This book offers a thorough introduction and systematic overview of the new field and covers the state-of-the-art of the research and development in E-Service Intelligence ranging from e-services and/or intelligent techniques to web information presentation, search, and mining, to personalization, privacy, and trust in e-services, to e-service evaluation, optimization and knowledge discovery, and to intelligent e-service system developments.

Table of contents (10 chapters)

  • E-Service Intelligence: An Introduction

    Prof. Dr. Jie Lu, Prof. Dr. Da Ruan, Prof. Dr. Guangquan Zhang

    Pages 1-33

  • Exchange Rate Modelling for E-Negotiators Using Text Mining Techniques

    Debbie Zhang, Simeon Simoff, John Debenham

    Pages 191-211

  • A Similarity-aware Web Content Caching Scheme and Agentbased Web Document Pre-fetching

    Jitian Xiao

    Pages 213-232

  • Learning the Nonlinear Dynamics of Cyberlearning

    Giacomo Patrizi, Claudio Cifarelli, Laura Di Giacomo

    Pages 253-272

  • Customer Experience Management in E-Services

    Zhaohao Sun, Sim Kim Lau

    Pages 365-388

Buy this book

eBook $219.00
price for USA
  • ISBN 978-3-540-37017-8
  • Digitally watermarked, DRM-free
  • Included format: PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover $279.00
price for USA
  • ISBN 978-3-540-37015-4
  • Free shipping for individuals worldwide
  • This title is currently reprinting. You can pre-order your copy now.
Softcover $279.00
price for USA
  • ISBN 978-3-642-07201-7
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
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Bibliographic Information

Bibliographic Information
Book Title
E-Service Intelligence
Book Subtitle
Methodologies, Technologies and Applications
Editors
  • Jie Lu
  • Da Ruan
  • Guangquan Zhang
Series Title
Studies in Computational Intelligence
Series Volume
37
Copyright
2007
Publisher
Springer-Verlag Berlin Heidelberg
Copyright Holder
Springer-Verlag Berlin Heidelberg
eBook ISBN
978-3-540-37017-8
DOI
10.1007/978-3-540-37017-8
Hardcover ISBN
978-3-540-37015-4
Softcover ISBN
978-3-642-07201-7
Series ISSN
1860-949X
Edition Number
1
Number of Pages
IX, 711
Topics