Optimising Business Performance with Standard Software Systems

1. Front Matter

   Pages I-XV

   PDF

2. Preliminary Overview

   • Heinz-Dieter Knöll, Lukas W. H. Kühl, Roland W. A. Kühl, Robert Moreton

   Pages 1-7

3. Standard Software: Hope and Disappointment

   • Heinz-Dieter Knöll, Lukas W. H. Kühl, Roland W. A. Kühl, Robert Moreton

   Pages 9-19

4. The Evolution of Business Process Orientation: From Fiction to Reality

   • Heinz-Dieter Knöll, Lukas W. H. Kühl, Roland W. A. Kühl, Robert Moreton

   Pages 21-43

5. Reveal The Opportunities: General Techniques for Business Process Optimisation

   • Heinz-Dieter Knöll, Lukas W. H. Kühl, Roland W. A. Kühl, Robert Moreton

   Pages 45-63

6. Unwanted But Necessary: Popular Approaches to Business Process Modelling

   • Heinz-Dieter Knöll, Lukas W. H. Kühl, Roland W. A. Kühl, Robert Moreton

   Pages 65-104

7. Beyond The Common View: Consideration of Interdisciplinary Aspects

   • Heinz-Dieter Knöll, Lukas W. H. Kühl, Roland W. A. Kühl, Robert Moreton

   Pages 105-128

8. Viewing The Status Quo: Review of Life-Cycle Approaches

   • Heinz-Dieter Knöll, Lukas W. H. Kühl, Roland W. A. Kühl, Robert Moreton

   Pages 129-177

9. A pragmatic Approach to a Semi-Process Driven Standard Software Implementation

   • Heinz-Dieter Knöll, Lukas W. H. Kühl, Roland W. A. Kühl, Robert Moreton

   Pages 179-413

10. Back Matter

    Pages 414-427

    PDF

Preface In recent years Standard Software has evolved from a tool for supporting commercial/administrative activities (e.g. financial ac­ counting) to integrated systems that cover entire business proc­ esses in companies. The rapid development of these systems, an increasing number of implementations, and the suppliers' an­ nouncements concerning the functional extension of their sys­ tems lead us to expect a further market penetration of Standard Software. SAP's Industrial Solutions, for instance, which are of­ fered for the key processes of entire lines of business demon­ strate the impressive success of Standard Software Systems. The widespread implementation of commercial Standard Soft­ ware has reqUired considerable investments by industrial and service companies. Now it is time to verify if the planned gains and advantages of these systems have actually been realised, i.e. one has to ask whether the systems payoff as originally ex­ pected. It has to be kept in mind that the vendors have promised far-reaching optimisation of their clients' business processes by means of the so called best-practice reference processes implied by their systems. The advantages of these best-practices should have been incorporated in the processes of the respective com­ panies. On closer inspection, one can see that the claimed advantages of the systems' capabilities in terms of optimised processes have not been realised in many of the current implementations. Studies and interviews undertaken with applying companies as part of the research for this book confirm this finding.

• ARIS
• BPR
• BaaN
• Business Process Modelling
• Business Process Optimisation
• Business Process Reengineering
• Geschäftsprozessoptimierung
• Optimierung
• Qualitätsmanagement
• SAP
• Standardsoftware
• Versionswechsel
• Workflow Management
• business process
• ERP-System
• Geschäftsprozess
• information system
• modeling
• optimization
• process optimization
• quality management
• software
• workflow

· Prof. Dr. Heinz-Dieter Knöll is Professor of Software Engineering and Data Processing in Accounting, Dean, University of Applied Sciences (Fachhochschule) Nordostniedersachsen, Faculty of Business, Lüneburg, Germany, and Visiting Professor of Software Quality Assurance, University of Wolverhampton, School of Computing and Information Technology, Wolverhampton, UK, and Senior Consultant at Pros Kyberneton GmbH, Reppenstedt, Germany.
· Roland W.A. Kühl is Senior Consultant at Mummert + Partner Management Consulting AG, Diplom Wirtschaftsinformatiker, MSc in Advanced Software Technology, currently PhD Researcher at the University of Wolverhampton.
· Lukas W.H. Kühl is Senior Consultant at Mummert + Partner Management Consulting AG, Diplom Wirtschaftsinformatiker, MSc in Advanced Software Technology, currently PhD Researcher at the University of Wolverhampton.
· Prof. Dr. Robert Moreton is Professor of Computer Science, Dean and Head of Research Committee, University of Wolverhampton, School of Computing and Information Technology, Wolverhampton, UK.

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