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Outsourcing and Offshoring Business Services

Editors: Willcocks, Leslie P, Lacity, Mary C, Sauer, Chris (Eds.)

  • Provides wide coverage of developments in the field of IT sourcing
  • Offers a guide for readers which covers the entire history of sourcing research from 1992 to present
  • Critiques sourcing theories, practices and analyses future trends and developments
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Buy this book

eBook $129.00
price for USA (gross)
  • ISBN 978-3-319-52651-5
  • Digitally watermarked, DRM-free
  • Included format: PDF, EPUB
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover $169.00
price for USA
  • ISBN 978-3-319-52650-8
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
About this book

Bringing together theoretical and empirical studies from the Journal of Information Technology, this book provides a definitive guide to research discovered on the growing global sourcing phenomenon. Paying particular attention to Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO), theoretical chapters explore insightful ways of thinking about the different facets of outsourcing, and provide useful information to practitioners and researchers. Empirical chapters report the findings of 405 major research studies into the risks and successes of relationships between customer and vendor, the development of trust in these relationships, the factors affecting locations for offshoring, and specialized offshoring organizations such as captive centres. In this comprehensive study, the editors present an expert review of the historical development of this field, and offer analysis of emerging findings and practices for the future.

About the authors

Leslie P. Willcocks is Professor of Technology, Work, and Globalisation at the Department of Management, London School of Economics and Political Science, UK. He is Joint Editor-in-Chief of the Journal of Information Technology.

Mary C. Lacity is Curators' Distinguished Professor of Information Systems and an International Business Fellow at the University of Missouri-St. Louis, US. She is a member of the International Advisory Board of the Journal of Information Technology.

Chris Sauer is Senior Tutor at Green Templeton College, University of Oxford, UK. He is Joint Editor-in-Chief of the Journal of Information Technology.

Table of contents (14 chapters)

  • Introduction

    Willcocks, Leslie P. (et al.)

    Pages 1-22

  • Theoretical Perspectives on the Outsourcing of Information Systems

    Creon, Myun J. (et al.)

    Pages 25-52

  • The Information Technology Outsourcing Risk: A Transaction Cost and Agency Theory-Based Perspective

    Bahli, Bouchaib (et al.)

    Pages 53-77

  • Moments of Governance in IS Outsourcing: Conceptualizing Effects of Contracts on Value Capture and Creation

    Miranda, Shaila M. (et al.)

    Pages 79-126

  • Norm Development in Outsourcing Relationships

    Kern, Thomas (et al.)

    Pages 129-151

Buy this book

eBook $129.00
price for USA (gross)
  • ISBN 978-3-319-52651-5
  • Digitally watermarked, DRM-free
  • Included format: PDF, EPUB
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover $169.00
price for USA
  • ISBN 978-3-319-52650-8
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
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Bibliographic Information

Bibliographic Information
Book Title
Outsourcing and Offshoring Business Services
Editors
  • Leslie P Willcocks
  • Mary C Lacity
  • Chris Sauer
Copyright
2017
Publisher
Palgrave Macmillan
Copyright Holder
The Editor(s) (if applicable) and The Author(s)
eBook ISBN
978-3-319-52651-5
DOI
10.1007/978-3-319-52651-5
Hardcover ISBN
978-3-319-52650-8
Edition Number
1
Number of Pages
XIV, 651
Number of Illustrations and Tables
54 b/w illustrations
Topics