Access to Justice in Transnational B2C E-Commerce

A Multidimensional Analysis of Consumer Protection Mechanisms

Authors: Yuthayotin, Sutatip

  • Recommendations for enhancing access to justice in B2C E-Commerce
  • Introduces a conceptual framework for a multidimensional approach to access in justice in the contraxt of consumer protection
  • Demonstrates how private online ordering can be successfully implemented with the help of an intermediary, a neutral third party
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eBook $139.00
price for USA (gross)
  • ISBN 978-3-319-11131-5
  • Digitally watermarked, DRM-free
  • Included format: EPUB, PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover $179.00
price for USA
  • ISBN 978-3-319-11130-8
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
Softcover $179.00
price for USA
  • ISBN 978-3-319-38459-7
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
About this book

This book identifies institutional mechanisms that can be used to promote consumer confidence in direct online sales with businesses (B2C e-commerce). It argues that enhancing the access to justice in a multidimensional sense can potentially offer an effective means of boosting consumer confidence. It introduces a conceptual framework for a multidimensional approach to access to justice in the context of consumer protection, describing the various reasonable criteria needed to satisfy consumer demands in B2C e-commerce. The framework, which reflects all essential aspects of consumers’ expectations when they engage in online transactions, provides a benchmark for the evaluation of various consumer protection mechanisms. Based on an analysis of different mechanisms and using the framework’s criteria, the practice of private ordering, which does not rely on the creation of rules of law but rather on the use of technology as a solution, appears to offer a meaningful way to enhance access to justice in B2C e-commerce. However, though private ordering holds considerable potential, certain weaknesses still need to be eliminated. This book demonstrates how private ordering can be successfully implemented with the help of an intermediary, a neutral third party that plays an integral part in the collaborative task of facilitating various aspects of private ordering, thus helping to limit the risks of failure and ensuring a fairer market setting. In order to move forward, it argues that the state, with its wealth of material resources and incentive options, is the institution best suited to acting as an intermediary in facilitating private ordering. This promising proposal can improve consumer protection, which will in turn boost consumer confidence.​

Table of contents (9 chapters)

  • Introduction

    Yuthayotin, Sutatip

    Pages 1-10

  • Consumer Protection in B2C E-Commerce: Enhancing Consumer Confidence

    Yuthayotin, Sutatip

    Pages 11-36

  • Access to Justice: A Goal for Consumer Protection

    Yuthayotin, Sutatip

    Pages 37-64

  • Towards a Multidimensional Approach to Access to Justice: Setting a Framework for Consumer Protection in B2C E-Commerce

    Yuthayotin, Sutatip

    Pages 65-105

  • Substantive Mechanisms for Achieving Access to Justice

    Yuthayotin, Sutatip

    Pages 107-175

Buy this book

eBook $139.00
price for USA (gross)
  • ISBN 978-3-319-11131-5
  • Digitally watermarked, DRM-free
  • Included format: EPUB, PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover $179.00
price for USA
  • ISBN 978-3-319-11130-8
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
Softcover $179.00
price for USA
  • ISBN 978-3-319-38459-7
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
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Bibliographic Information

Bibliographic Information
Book Title
Access to Justice in Transnational B2C E-Commerce
Book Subtitle
A Multidimensional Analysis of Consumer Protection Mechanisms
Authors
Copyright
2015
Publisher
Springer International Publishing
Copyright Holder
Springer International Publishing Switzerland
eBook ISBN
978-3-319-11131-5
DOI
10.1007/978-3-319-11131-5
Hardcover ISBN
978-3-319-11130-8
Softcover ISBN
978-3-319-38459-7
Edition Number
1
Number of Pages
XV, 316
Number of Illustrations and Tables
1 b/w illustrations, 7 illustrations in colour
Topics