Lecture Notes in Business Information Processing

Dynamic Quality Management for Cloud Labor Services

Methods and Applications for Gaining Reliable Work Results with an On-Demand Workforce

Authors: Kern, Robert

  • Presents a scalable and efficient quality management mechanism for cloud labor services
  • Includes a basic description of the fundamentals for cloud labor services
  • Complemented by various business cases from medical coding, product research, and optical character recognition
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eBook $54.99
price for USA (gross)
  • ISBN 978-3-319-09776-3
  • Digitally watermarked, DRM-free
  • Included format: EPUB, PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Softcover $72.00
price for USA
  • ISBN 978-3-319-09775-6
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
About this book

How can a scalable and efficient quality management mechanism for cloud labor services be designed in a way that it delivers results with a well-defined level of quality to the requester?

Cloud labor services are a specific form of crowdsourcing: A coordination platform serves as an interface between requesters who need to get work done and a large crowd of workers who want to perform work. An early example of such a platform is Amazon’s Web marketplace Mturk, on which service requesters can publish open calls for so-called human intelligence tasks (HITs).

Robert Kern’s work makes a considerable contribution toward solving the quality problem for scalable human work. On the basis of a comprehensive framework of cloud labor, he develops a set of methods to conceptually measure and aggregate the quality of human work results, implements a platform to put those methods to work, and evaluates their application in a number of very compelling, real-world scenarios successfully combining concepts from statistics, information technology, and management. Reading this book will be beneficial to novices in cloud labor services looking for orientation in this new field as well as to advanced researchers and practitioners developing cloud quality concepts.

Table of contents (10 chapters)

Buy this book

eBook $54.99
price for USA (gross)
  • ISBN 978-3-319-09776-3
  • Digitally watermarked, DRM-free
  • Included format: EPUB, PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Softcover $72.00
price for USA
  • ISBN 978-3-319-09775-6
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
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Bibliographic Information

Bibliographic Information
Book Title
Dynamic Quality Management for Cloud Labor Services
Book Subtitle
Methods and Applications for Gaining Reliable Work Results with an On-Demand Workforce
Authors
Series Title
Lecture Notes in Business Information Processing
Series Volume
192
Copyright
2014
Publisher
Springer International Publishing
Copyright Holder
Springer International Publishing Switzerland
eBook ISBN
978-3-319-09776-3
DOI
10.1007/978-3-319-09776-3
Softcover ISBN
978-3-319-09775-6
Series ISSN
1865-1348
Edition Number
1
Number of Pages
XVI, 215
Number of Illustrations and Tables
49 b/w illustrations
Topics