Overview
- Presents a scalable and efficient quality management mechanism for cloud labor services
- Includes a basic description of the fundamentals for cloud labor services
- Complemented by various business cases from medical coding, product research, and optical character recognition
- Includes supplementary material: sn.pub/extras
Part of the book series: Lecture Notes in Business Information Processing (LNBIP, volume 192)
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Table of contents (10 chapters)
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Front Matter
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Introduction
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Front Matter
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Fundamentals of Cloud Labor Services
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Front Matter
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Dynamic Quality Management for Cloud Labor Services
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Front Matter
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Evaluation and Case Studies
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Front Matter
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Conclusion
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Front Matter
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Back Matter
Keywords
About this book
How can a scalable and efficient quality management mechanism for cloud labor services be designed in a way that it delivers results with a well-defined level of quality to the requester?
Cloud labor services are a specific form of crowdsourcing: A coordination platform serves as an interface between requesters who need to get work done and a large crowd of workers who want to perform work. An early example of such a platform is Amazon’s Web marketplace Mturk, on which service requesters can publish open calls for so-called human intelligence tasks (HITs).
Robert Kern’s work makes a considerable contribution toward solving the quality problem for scalable human work. On the basis of a comprehensive framework of cloud labor, he develops a set of methods to conceptually measure and aggregate the quality of human work results, implements a platform to put those methods to work, and evaluates their application in a number of very compelling, real-world scenarios successfully combining concepts from statistics, information technology, and management. Reading this book will be beneficial to novices in cloud labor services looking for orientation in this new field as well as to advanced researchers and practitioners developing cloud quality concepts.Authors and Affiliations
Bibliographic Information
Book Title: Dynamic Quality Management for Cloud Labor Services
Book Subtitle: Methods and Applications for Gaining Reliable Work Results with an On-Demand Workforce
Authors: Robert Kern
Series Title: Lecture Notes in Business Information Processing
DOI: https://doi.org/10.1007/978-3-319-09776-3
Publisher: Springer Cham
eBook Packages: Computer Science, Computer Science (R0)
Copyright Information: Springer International Publishing Switzerland 2014
Softcover ISBN: 978-3-319-09775-6Published: 23 September 2014
eBook ISBN: 978-3-319-09776-3Published: 06 September 2014
Series ISSN: 1865-1348
Series E-ISSN: 1865-1356
Edition Number: 1
Number of Pages: XVI, 215
Number of Illustrations: 49 b/w illustrations
Topics: Organization, Quality Control, Reliability, Safety and Risk, Information Systems Applications (incl. Internet), Probability and Statistics in Computer Science