Lecture Notes in Business Information Processing

Service Research and Innovation

Third Australian Symposium, ASSRI 2013, Sydney, NSW, Australia, November 27-29, 2013, Revised Selected Papers

Editors: Davis, Joseph G., Demirkan, Haluk, Motahari-Nezhad, Hamid Reza (Eds.)

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eBook $44.99
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  • ISBN 978-3-319-07950-9
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  • Immediate eBook download after purchase
Softcover $60.00
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  • ISBN 978-3-319-07949-3
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About this book

This book constitutes the thoroughly refereed proceedings of the Third Australian Symposium on Service Research and Innovation, ASSRI 2013, held in Sydney, NSW, Australia, in November 2013.

Overall, eight research papers were carefully reviewed and selected from 18 submissions. They are multidisciplinary in scope and cover strategic, organizational, and technological dimensions, ranging from purely conceptual to concrete implementations and testing of service-related technological platforms. Taken together, these papers provide a snapshot of the critical concerns and developments in service-related research and cover some of the key areas of research focus.

Table of contents (8 chapters)

  • An RDR-Based Approach for Event Data Analysis

    Chen, Weisi (et al.)

    Pages 1-14

  • Effective Governance During SOA Lifecycle - Theory and Practice

    Joukhadar, George (et al.)

    Pages 15-28

  • Understanding a Transformation Process from Product-Centric to Customer-Centric Services in a Financial Institution - A Work System Perspective

    Murthy, Vijaya (et al.)

    Pages 29-43

  • An Integrative Design Framework for New Service Development

    Chew, Eng K.

    Pages 44-58

  • Smart CloudBench - Test Drive the Cloud Before You Buy

    Baruwal Chhetri, Mohan (et al.)

    Pages 59-73

Buy this book

eBook $44.99
price for USA (gross)
  • ISBN 978-3-319-07950-9
  • Digitally watermarked, DRM-free
  • Included format: PDF, EPUB
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Softcover $60.00
price for USA
  • ISBN 978-3-319-07949-3
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
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Bibliographic Information

Bibliographic Information
Book Title
Service Research and Innovation
Book Subtitle
Third Australian Symposium, ASSRI 2013, Sydney, NSW, Australia, November 27-29, 2013, Revised Selected Papers
Editors
  • Joseph G. Davis
  • Haluk Demirkan
  • Hamid Reza Motahari-Nezhad
Series Title
Lecture Notes in Business Information Processing
Series Volume
177
Copyright
2014
Publisher
Springer International Publishing
Copyright Holder
Springer International Publishing Switzerland
eBook ISBN
978-3-319-07950-9
DOI
10.1007/978-3-319-07950-9
Softcover ISBN
978-3-319-07949-3
Series ISSN
1865-1348
Edition Number
1
Number of Pages
XI, 117
Number of Illustrations and Tables
29 b/w illustrations
Topics