SpringerBriefs in Business Process Management

Business Process Maturity

A Comparative Study on a Sample of Business Process Maturity Models

Authors: Van Looy, Amy

  • Provides a comprehensive guide for organising and classifying the business process management discipline
  • Includes an online step-by-step tutorial to help readers make a fast and reliable selection
  • Presents an overview of 69 business process maturity models - with references - to be used by the reader
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eBook $39.99
price for USA (gross)
  • ISBN 978-3-319-04202-2
  • Digitally watermarked, DRM-free
  • Included format: EPUB, PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Softcover $54.99
price for USA
  • ISBN 978-3-319-04201-5
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
About this book

Organisations face many challenges, which induce them to perform better, and thus to establish mature (or excellent) business processes. As they now face globalisation, higher competitiveness, demanding customers, growing IT possibilities, compliancy rules etc., business process maturity models (BPMMs) have been introduced to help organisations gradually assess and improve their business processes (e.g. CMMI or OMG-BPMM). In fact, there are now so many BPMMs to choose from that organisations risk selecting one that does not fit their needs or one of substandard quality. This book presents a study that distinguishes process management from process orientation so as to arrive at a common understanding. It also includes a classification study to identify the capability areas and maturity types of 69 existing BPMMs, in order to strengthen the basis of available BPMMs. Lastly it presents a selection study to identify criteria for choosing one BPMM from the broad selection, which produced a free online selection tool, BPMM Smart-Selector.

 

About the authors

Amy Van Looy holds a Ph.D. in applied economics. She is a lecturer and scholar at the Faculty of Economics and Business Administration of Ghent University. Before entering academia, Amy worked as an IT consultant for e-government projects. Her research focuses on business process maturity and capabilities in public and private organisations, by considering the traditional process lifecycle as well as the organisational culture and structure. Other research interests include business process integration and business process modelling. 

Table of contents (3 chapters)

Buy this book

eBook $39.99
price for USA (gross)
  • ISBN 978-3-319-04202-2
  • Digitally watermarked, DRM-free
  • Included format: EPUB, PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Softcover $54.99
price for USA
  • ISBN 978-3-319-04201-5
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
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Bibliographic Information

Bibliographic Information
Book Title
Business Process Maturity
Book Subtitle
A Comparative Study on a Sample of Business Process Maturity Models
Authors
Series Title
SpringerBriefs in Business Process Management
Copyright
2014
Publisher
Springer International Publishing
Copyright Holder
The Author(s)
eBook ISBN
978-3-319-04202-2
DOI
10.1007/978-3-319-04202-2
Softcover ISBN
978-3-319-04201-5
Series ISSN
2197-9618
Edition Number
1
Number of Pages
XIV, 87
Number of Illustrations and Tables
11 illustrations in colour
Topics