Public Administration and Information Technology

Measuring E-government Efficiency

The Opinions of Public Administrators and Other Stakeholders

Editors: Rodríguez-Bolívar, Manuel Pedro (Ed.)

  • Analyzes the perceptions of efficiency of e-government technologies by public sector officials and politicians
  • Focuses on how e-government efficiency could be measured and why similar e-government initiatives result in different outcomes in different contexts
  • Investigates why public managers and politicians are undertaking e-government projects and why stakeholders could be forcing public administrations to undertake e-government projects
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eBook $99.00
price for USA (gross)
  • ISBN 978-1-4614-9982-4
  • Digitally watermarked, DRM-free
  • Included format: PDF, EPUB
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover $129.00
price for USA
  • ISBN 978-1-4614-9981-7
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
Softcover $129.00
price for USA
  • ISBN 978-1-4939-5483-4
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
About this book

E-government has the potential to improve public services, information transparency, and the engagement of civic participation of the public sector management. This book analyzes the achievement of expectations created by public managers, policy-makers, and stakeholders with regard to the implementation of e-government policies and applications. It also tries to determine whether e-government applications have been introduced as a fad or according to real demands from citizenry and if efforts within e-government have been effective. This book investigates how public managers and policy-makers imagine e-government policies and the impact of those policies on their management and decision-making process through the engagement of citizenry. It is also discusses whether e-government policies are merely procedural improvements that strictly introduce new ways of delivering public services or disclosing public sector information. The book's analysis of the overall expectations on e-government applications makes it of interest to scholars in public administration as well as to policy-makers and stakeholders.

Table of contents (15 chapters)

  • The Need for Analyzing e-Government Efficiency: An Introduction

    Rodríguez-Bolívar, Manuel Pedro

    Pages 1-7

  • Systemic Patterns of Practice to Improve e-Government Evaluation

    Córdoba, José-Rodrigo

    Pages 9-24

  • How Open Are Public Government Data? An Assessment of Seven Open Data Portals

    Bogdanović-Dinić, Sanja (et al.)

    Pages 25-44

  • Measuring Usability to Improve the Efficiency of Electronic Signature-Based e-Government Solutions

    Zefferer, Thomas (et al.)

    Pages 45-74

  • Electronic Government Service Efficiency: How to Measure Efficiency of Electronic Services

    Berntzen, Lasse

    Pages 75-92

Buy this book

eBook $99.00
price for USA (gross)
  • ISBN 978-1-4614-9982-4
  • Digitally watermarked, DRM-free
  • Included format: PDF, EPUB
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover $129.00
price for USA
  • ISBN 978-1-4614-9981-7
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
Softcover $129.00
price for USA
  • ISBN 978-1-4939-5483-4
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
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Bibliographic Information

Bibliographic Information
Book Title
Measuring E-government Efficiency
Book Subtitle
The Opinions of Public Administrators and Other Stakeholders
Editors
  • Manuel Pedro Rodríguez-Bolívar
Series Title
Public Administration and Information Technology
Series Volume
5
Copyright
2014
Publisher
Springer-Verlag New York
Copyright Holder
Springer Science+Business Media New York
eBook ISBN
978-1-4614-9982-4
DOI
10.1007/978-1-4614-9982-4
Hardcover ISBN
978-1-4614-9981-7
Softcover ISBN
978-1-4939-5483-4
Series ISSN
2512-1812
Edition Number
1
Number of Pages
XV, 285
Number of Illustrations and Tables
29 b/w illustrations, 8 illustrations in colour
Topics